Diagnostic Technician

We're leading the transition to zero-emission mobility.

Alexander Dennis is a global leader in the design and manufacturing of double deck buses and is the UK’s largest bus manufacturer.

At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website.

Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!

POSITION SUMMARY:

The Diagnostic Technician plays a critical role in ensuring the operational excellence and delivery readiness of each bus by expertly diagnosing and resolving complex mechanical and electrical issues. This position bridges hands-on technical expertise with cross-functional collaboration—supporting final-stage production, enhancing diagnostic processes, and driving continuous improvement in vehicle quality. Through precise troubleshooting, software updates, and partnership with engineering and final finish teams, the Diagnostic Technician helps ensure every bus meets the highest standards of safety, reliability, and customer satisfaction.

 WHAT YOU WILL DO:

• Diagnose and repair complex mechanical and electrical issues across bus systems
• Perform software updates and system calibrations on various onboard technologies
• Support Final Stages team in resolving outstanding issues prior to delivery
• Learn and apply programming and adjustment techniques for entry and exit doors
• Partner with the Final Finish Supervisor to ensure timely, quality delivery to customers
• Contribute to the development of diagnostic trees, SOPs, and work instructions to improve fault detection and resolution
• Collaborate with engineering teams to identify root causes and drive continuous improvement in mechanical quality
• Live and role model company values and culture at all times

WHAT YOU NEED TO BE SUCCESSFUL:

• Expert-level proficiency in reading and interpreting automotive electrical and mechanical schematics
• Deep understanding of automotive electrical systems, including advanced CAN BUS architecture
• Proven ability to diagnose and repair both electrical and mechanical issues
• Minimum 10 years of experience as a certified automotive or bus mechanic
• Experience with Cummins Insite diagnostic software is a strong plus
• Strong analytical and problem-solving skills with a proactive approach to issue resolution
• Effective communicator with the ability to document findings and collaborate across departments
• Regularly lift up to 10 lbs, frequently up to 25 lbs, and occasionally up to 50 lbs.
• Must be able to stand for extended periods, perform repetitive tasks, bend, stoop, reach, climb ladders, and work at heights.
• Exposure to vibration and moving mechanical parts is common

 WHY JOIN US:

• Competitive compensation and benefit package.
• 401(k) plan with company match.
• On-the-job training provided in a continuous learning environment.
• Advancement opportunities with a growing company.
• Apart of a team who is leading the world’s electrification of mass mobility.

 Our Why

We move people. The world's most precious cargo.

We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.

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