Diagnostic Technician

GTG Peterbilt – Cedar Rapids is a family-owned full service Peterbilt truck dealership serving eastern Iowa since 1973. We have worked hard to provide the trucking industry with the highest quality products, sold and serviced by dedicated people to provide the highest return for our customers.

Are you a skilled diesel technician ready to take the lead? We’re looking for an experienced Diagnostic Technician to join our Service Department. In this role, you’ll oversee daily operations, support our team of technicians, and ensure top-quality service for our customers.

Diagnostic Technician: Ideal candidates will have a minimum of 2 years of experience as a Foreman, Lead Mechanic, or Service Writer. A polished professional appearance and excellent communication skills are essential. 

• Supervise and support service technicians in diagnosing and repairing diesel engines and equipment. 
• Greet customers in a professional and courteous manner when they enter the service department or over the telephone.
• Discuss clearly needed repair work, estimates, and advise on any outstanding recalls or factory recommended preventative maintenance.
• Maintain a working knowledge of the industry’s current best practices in heavy duty repair.
• Conduct extensive diagnostic procedures to determine the source of customer problems and provide accurate repair recommendations.
• Inspect vehicles according to the state and federal requirements for emissions and safety.
• Maintain legible and accurate paperwork for both the customer and shop record.
• Clean and maintain the work environment to ensure equipment longevity and workplace safety.
• Continually follow up with customers on status of repairs.
• Complete repair orders by asking good diagnostic questions to identify customer needs/concerns and record the information accurately.
• Enter all incoming repair orders into the scheduling system in the order in which they are received.           
• Identify repair orders that require special handling, such as rush, customer waiting, special problem, comeback, etc.
• Contact customer for approval of additional repairs or maintenance as needed and keep accurate documentation.
• Follow up with the customer after truck repairs are completed, to assure expectations were met.
• Effective use of problem solving and customer service skills
• Clearly communicate warranty information and policies to customers.
• Keep service manager informed of all potential issues involving repairs, customers, or equipment.

QUALIFICATIONS:

• 4+ years of service technician experience (lead or supervisory experience a plus).
• Possess superior customer service skills.
• Computer proficient.
• Familiarity with DOT regulations and safety protocols.
• Strong oral and written communication skills.
• Excellent leadership and communication abilities.
• Excellent organizational skills required.

EDUCATION:

• High school diploma or GED preferred.
• Combination of education, training, or experience provides the required knowledge, skills, and abilities.

Benefits:

• Competitive salary and benefits package, 
• $250 allowance for safety footwear provided after initial 90 training and evaluation period, renewed annually.
• Medical, Dental & Vision insurance
• PTO accrual begins at time of hire.
• Eligibility for paid holidays at time of hire.
• 401(k) eligibility after three months of continuous employment.
• 401 (k) match

Salary based on education, skills, and experience.

GTG Peterbilt is an equal opportunity employer.