Dialer & Lead Optimization Manager

We are seeking an experienced Dialer & Lead Optimization Manager to own lead flow, dialer performance, and data-driven optimization for a high-volume sales floor. This role is mission-critical: you will ensure our callers are always dialing the best possible leads, at the right time, with maximum efficiency.

This is not a junior role. You must have real experience running dialers, managing Salesforce, and supporting fast-paced sales teams.

Key Responsibilities

• Own and manage dialer strategy for a high-volume outbound sales floor
• Ensure the dialer is always populated with high-quality, prioritized leads
• Track and analyze lead performance by:
• Source
• Age
• Tier
• Disposition
• Conversion and ROI

• Build, manage, and optimize Salesforce lead routing, workflows, and reporting
• Control lead rotation, recycling, suppression, and pacing
• Monitor real-time dialer performance (pickup rate, RPC, talk time, burn rate)
• Coordinate with sales managers to align lead strategy with daily goals
• Manage lead vendors and hold them accountable to performance standards
• Produce daily, weekly, and monthly performance reports
• Identify inefficiencies and proactively improve conversion rates

Required Experience & Skills

• 3+ years experience managing dialers and leads in a high-volume sales environment
• Strong Salesforce experience (lead management, reporting, workflows, automation)
• Proven experience running or supporting a large outbound sales floor
• Deep understanding of:
• Dialer logic (priority, pacing, recycling)
• Lead scoring and segmentation
• Conversion metrics and funnel analysis

• Highly analytical and data-driven mindset
• Ability to work under pressure and make fast decisions
• Strong communication skills with sales reps, managers, and executives

Preferred (Nice to Have)

• Experience in financial services, MCA, lending, or call-center environments
• Experience with dialers such as Five9, VICIdial, Justcall, Aircall, or similar
• SQL / advanced reporting or RevOps background
• Experience managing overseas callers or multi-location teams

What Success Looks Like

• Callers are always dialing fresh, high-intent leads
• Dialer downtime is near zero
• Pickup and conversion rates improve month over month
• Sales reps trust the leads they are calling
• Lead spend produces measurable ROI

Why Join Us

• Fast-growing, high-energy sales environment
• Direct impact on revenue
• Authority and ownership over a critical function
• Opportunity to scale systems and processes
• Competitive pay with upside based on performance