Diesel Parts Specialist

Job Summary

Sell spare and replacement parts and equipment in a repair shop or parts store across multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices
• Identify required replacement parts based on inspections, customer requests, or descriptions of malfunctions
• Receive and process telephone orders for parts
• Fill customer orders from available stock
• Prepare sales slips or sales contracts
• Receive payments or obtain credit authorization
• Conduct inventory checks and maintain stock levels
• Advise customers on substitutions or modifications when identical parts are unavailable
• Inspect returned parts for defects and process exchanges or refunds
• Organize and store parts according to established systems
• Explain features and usage of parts based on equipment knowledge
• Demonstrate equipment and explain functionality to customers
• Arrange and display new merchandise
• Measure parts using precision instruments to determine compatibility
• Repair parts or equipment when required
• Prepare and provide sales quotes for multi-part orders

Qualifications

• Strong attention to detail and accuracy
• Clear written and verbal communication skills
• Ability to provide excellent customer service while following procedures

Computer Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Oracle experience preferred

Education/Experience

• High School Diploma or GED
• 2–4 years of related experience

Physical Requirements

• Work performed in a parts department environment
• Storage areas may not be air-conditioned