Differential Response Lead Liaison

AGENCY DESCRIPTION

Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with emphasis in serving the Chicano/Latino community in San Francisco with a special focus on the diverse needs of the Mission District.  Services include a wide range of mental health, HIV related services, and social services including advocacy, early intervention, psychotherapy, psychiatric care, and case management for adults, youths, children and families.

PROGRAM DESCRIPTION

The Chicano/Latino Family Resource system (FRS) is a collaborative project of four community agencies.  The project’s purpose is to combine the efforts and staff of the collaborating agencies to develop prevention, early intervention, and intensive case management programs and services which reinforce family preservation with high risk families residing in the Mission District and Chicano/Latino families throughout San Francisco.  The Differential Response (DR) program within FRS, works with fifteen partnered community agencies throughout San Francisco and with the Human Services Agency (HSA) to provide services to families referred to CPS and in need of additional support to prevent out of home placement and re-referrals.  This position supervises the DR administrative assistances. 

Essential Job Duties, include but are not limited to the following;

• Acts as a liaison between the partner agencies and HSA in the ongoing implementation  and evaluation of program procedures


• Triages and assigns DR and Safe Care referrals received from HAS to partner agencies citywide


• Manages and coordinates reports for the collaborative, including monthly and quarterly  progress reports


• Conducts quarterly quality assurance reviews of partner agencies


• Provides consultation to DR Liaisons citywide and HSA staff


• Maintains communication with HSA staff regarding referrals received


• Facilitates semi-monthly DR Liaison meetings


• Identifies and coordinates trainings for the DR Liaisons


• Manages and tracks information from multiple sources, including data entry, queries regarding referrals, and providing aggregated data for reports. Triages and assigns DR referrals received from HSA to partner agencies citywide


• Organizes annual “Parents’ Voices” event, prepares and disseminates program evaluation report to CBO’s and HSA staff


• Performs other related duties as required

Required Skills

• Minimum of three years’ experience providing social services

• ·Proficient in Microsoft Excel, Access, Word, and Power Point and utilizing email communication


• Excellent written and oral skills in English

• Demonstrated ability to manage multiple tasks and organizational skills


• Knowledge and sensitivity to issues of diversity including that of gender, race, language, sexual orientation and socio-economic status


• Proven ability to communicate effectively under high stress situations; demonstrated diplomacy and sensitivity with clients under stress           

Preferred Skills

• Bilingual Spanish/English


• Experience in a non-profit community agency

• Master’s degree in Social Work, Counseling, Public Administration, or related field (license eligible supervision provided)


• Knowledge and experience with the San Francisco FRC initiative

EDUCATION, CERTIFICATIONS AND LICENSES

Bachelors of Art degree in Social Work or related field

Must pass and maintain annual Tuberculosis Test

Must pass Department of Justice Fingerprint screening

Complete annual recurrent on-line training

COMPENSATION AND BENEFITS:

Salary range $45,000 - $50,000 annually, depending on qualifications and experience. This is considered a full time -exempt position with benefits.

All full time positions at IFR are 35 hours per week and are eligible to participate in benefit medical health plans including dental, vision, 403(b) plan, earn vacation, sick leave, paid holidays, and on-going opportunities for learning.

PHYSICAL DEMANDS:

The physical demands described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Good general health, physical stamina and emotional stability are essential


• Ability to hear within normal range, and communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population

• Requires physical ability to sit at key board for long period of time and manual dexterity to operate word processing equipment with skill, speed and accuracy

• Ability to move quickly to address emergency or potentially dangerous situations


• Ability to use public and/or private modes of transportation, duties are office based, but travel to various offsite venues is required