Digital Banking Coordinator

Description

Are you looking for a long-term career that is service-oriented, where you can provide support and exceptional service in a professional work environment?

If you are cooperative, disciplined, detail-oriented, and consistently strive to achieve goals efficiently, then our Digital Banking Coordinator position could be a perfect fit for you!

We are currently seeking qualified applicants to join our team as a Digital Banking Coordinator at our Wolfforth Banking Center. This schedule would be M-F 8:00am – 5:00pm.

We are seeking a dynamic and strategic professional to lead the development, implementation, and continuous improvement of policies and procedures that mitigate risk, ensure regulatory compliance, enhance operational efficiency, and elevate the customer experience across ACH, RDC, and Digital Banking services. This role will be responsible for delivering and maintaining secure, reliable digital and payment platforms aligned with the bank’s strategic goals. Key responsibilities include underwriting, monitoring, and managing risk for ACH, RDC, MDC, Positive Pay, and Digital Banking; evaluating emerging technologies and building digital product roadmaps; and managing relationships with third-party vendors, auditors, and examiners within these areas of responsibility. 

This position does not include any duty related to the taking of an application or discussing rates/terms with any applicant for a qualified residential real estate transaction.

About Us:

At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do.

We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships.

We also understand that navigating the world of finance can be complex. That’s why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute.

At the core of our company is a commitment to Doing the Right Thing—always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us.

Join us and be part of a team that is driven by these values—where growth, simplicity, and integrity define our path forward.

Why Join Us?

• A dynamic and supportive team environment
• Opportunities for growth and career development
• Competitive compensation and benefits package

Essential Job Functions:

1. Administer ACH, RDC, Positive Pay and any other Treasury products for ABC Customers.
2. Provide guidance as needed directly to customers and other support staff in regard to these three areas.
3. Develop, update and publish operating and workflow procedures.
4. Serve as escalation point for problems within these related areas completely researching and resolving problems in a timely manner.
5. Interact with various third party vendors involved in these processes and delivery channels.
6. Monitor and report on activities within these areas and provide relevant information to management.
7. Advise on the development and maintenance of the Operations Policies for these applicable areas.
8. Maintain an updated procedure manual for these areas and ensure training and staff adherence to these procedures.
9. Maintain and report on equipment and software suitability as well as continually work to deliver efficiencies to the processes.
10. Thorough understanding of the inter-relationship of all treasury management products.
11. Continued training and sound knowledge of banking rules and regulations especially as it pertains to ACH, RDC and Wire Functions.
12. Understand full product and delivery functionality on all systems and third party vendor software.
13. Operate computers programmed with specialized software to record, store, and analyze information.
14. Perform general office duties such as filing, answering telephones and handling routine correspondence.
15. Perform other duties as assigned by management / supervisor.
16. Comply with all federal, state, and company policies, procedures, laws, and regulations.
17. Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program and Written Security Program.
18. Interact with both Internal and External auditors and Examiners.

Benefits:

We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include: 

• Medical, Dental, Vision, Telemedicine
• Paid Time off, Paid Volunteer Time, and Paid Holidays
• Flexible Spending Account, Dependent Care FSA
• Basic Life and AD&D Insurance, Voluntary Life and AD&D
• Long-Term Disability
• KSOP Retirement Plan
• Recruiting Referral Bonus
• Lifestyle Spending Account Program

If you are eager to make a difference and contribute to the financial success of others, we encourage you to apply and be a part of our ABC Bank Family!

Requirements

Skills Required:

1. Business telephone skills; etiquette
2. Computer Skills; Word, Excel, and internal bank programs
3. Active Listening Skills
4. Speaking Skills
5. Service Orientation Skills; actively looking for ways to help people.
6. Time Management Skills

Knowledge Required:

1. Customer Service
2. Knowledge of ACH rules
3. Ability to balance a checkbook
4. Computer Knowledge
5. ABC Bank product and services knowledge

Qualifications Required:

1. Self-starter who takes initiative and keeps things moving forward.
2. Ability to research, recognize and solve problems.
3. Detail oriented with the ability to multi-task.
4. Strong decision making skills.
5. Ability to establish and maintain a high level of credibility with all levels of internal and external customers.
6. Ability to prioritize daily workload to meet expected deadlines.
7. Strong working knowledge of deposit operations including ACH transaction processing, Check 21 and Wire Transfers.

Requirements:

1. College degree in Finance or Accounting preferred.
2. Minimum of 2 years of progressive experience preferred.
3. AAP Certification highly preferred.

EEO/AA/Background Disclaimer: 

If you are unable to submit your application electronically, you may contact the Human Resources Department at 806-775-5000 so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.

The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company.

Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.