Digital Banking Fraud Analyst

JOB RESPONSIBILITIES

• Review and analyze real-time digital fraud alerts flagged by the bank's digital fraud monitoring systems to determine if further investigation or action is necessary, and follow the electronic paper trail from inception.


• Gather and analyze reports, records, and information from internal and external sources, including online information and bank records, to facilitate investigations.


• Utilize multiple technologies such as Actimize, Compass, Client Central, and FraudMap, and employ sound judgement to examine account activity and detect potentially fraudulent activity.


• Email correspondence regarding suspect transactions to appropriate stakeholders and conduct appropriate follow-up.


• Correspond with internal and external entities regarding customers, accounts, and transactions to validate relevant information.


• Engage with other financial institutions and fraud units to confirm fraud, identify common suspects, and emerging trends.


• Monitor the payment or return of transaction items based upon analysis and decisioning received from the branches.


• Identify and analyze current trends to develop preventative strategies.


• Create and maintain digital records and files.


• Prepare reports and enter cases into the internal case management system and escalates cases when appropriate.


• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks


• Deliver a consistent, high level of service within our Serving More standards


• Other duties as assigned

COMPENTENCIES

• Interpersonal/Customer Service Skills


• Written and Verbal Communication


• Ability to understand and follow directions


• Adaptable to change


• Basic Computer Skills


• Leadership/Management Skills


• Ability to influence others


• Ability to build collaborative relationships


• Ability to develop or mentor others


• Ability to work as part of a team


• Organizational Skills/Detail Oriented


• Analytical Thinking


• Able to Multi-Task or Juggle Priorities


• Problem/Situation Analysis


• Technical Expertise


• Strategic Planning and Decision Making


• Creativity


• Able to handle emergency and crisis situations

EDUCATION AND EXPERIENCE

• 2-6 years of fraud experience or related banking experience


• Must possess a high school diploma or equivalent


• Preferred 4 Year / Bachelors Degree Bachelor's degree in business or finance or 3+ years real-time digital platform fraud monitoring and other systems

TRAVEL REQUIREMENTS

A flexible work arrangement is available for this position.  This role is remote, but candidate is required to meet approximately once month on-site in Newark.  Candidate must live within the Park footprint.  Some travel may be required within Park National Bank footprint.

Physical Requirements:

This position must be able to remain in a stationary position 75% of the time, constantly operates a computer, is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

SCHEDULE

Office hours are Monday through Friday 9am -6pmEST, 8am-5pmCT. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40+ hours per week.