Digital Banking Service Specialist

Builtwell, Chattanooga’s community bank, is currently experiencing rapid growth.  We are actively seeking a friendly and hard-working Digital Banking Service Specialist to join our team.

The successful applicant will be responsible for a combination of the following:

• Customer Concierge: Serving customers via telephone, live chat, or email as well as supporting Builtwell Bank’s digital banking products


• Card Services: Processing customer requests regarding debit and credit cards and handling card disputes


• Wire Transfers: Processing incoming, outgoing and international wires


• ACH: Processing daily ACH files for customers as they are submitted


• Above all, offering exceptional service to both internal and external customers.

We encourage all who want to work with a dynamic and highly productive team to apply.

Desired Qualifications

• High school diploma or equivalent


• Ability to work independently, accurately and with attention to detail


• Strong time management skills and ability to meet daily deadlines


• Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe


• Ability to communicate and interact with a variety of people both within the team and other departments


• Ability to handle and resolve recurring issues


• Excellent verbal and written communication skills