Digital Banking Specialist

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING:

· A detail-oriented, team player with great people skills to join our Digital Banking Services team at our corporate headquarters in historic downtown Berlin, Maryland.

YOU WILL BE RESPONSIBLE FOR:

· Proofing and Keying functions: to include: Reviewing, item repair and balancing; Printing notices and Do Not Mail in our Core system; Sending statements; Processing, sending and uploading various key files. 

· Assisting internal and external customers with digital banking product support, to include: bank-by-phone, USB statements, e-statements, online banking, mobile banking, mobile deposits, Bill Pay, and all new products and services as assigned.

· Performing incoming verification of wire requests.

· Processing inclearing and return ACH files.

· Receiving and posting ACH file from the Federal Reserve.

· Monitoring Automated Online Enrollment Report.

· Reconciling various statements as assigned.

· Monitoring suspended items for mobile deposit.

· Converting Business online banking to Cash Management Platform.

· Performing additional operational tasks in the Digital Banking Services Department as assigned (for example, fraud emails, Remit Plus, AOE report, Chats, etc.)

· Assisting bank personnel with department related inquiries.

· Attending trade shows as requested to assist with marketing of digital banking service products.

· Any additional tasks as assigned.

YOU SHOULD HAVE:

· High School diploma or GED

· At least 1 year of experience working for a bank or financial services institution

· Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

· Strong attention to detail and the ability to multitask 

· Intermediate experience with technology in order to discuss internet options and technology offered

WE OFFER:

· Strong growth opportunities 

· A friendly, collaborative work environment 

· An amazing benefits package: including affordable medical, dental and vision plans; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more

· This is an hourly, non-exempt position. We also have a discretionary bonus plan, subject to company performance

TAKE THE FIRST STEP! Click the Apply button to access the online application and complete a brief required assessment found HERE.

 
Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.