Digital Commerce Administrator

 What sets us apart?

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Continuing Education Reimbursement
• Flexible work model
• Collaborative and Innovative work environment

COMPANY OVERVIEW 

Vantage Apparel is the nation’s top source for custom logo apparel, serving as the premier choice of renowned global brands. Established in 1977, we have consistently demonstrated B2B innovation in the promotional apparel industry and earned the prestigious designation of one of the “Best Places to Work” in our field. In 2024, our commitment to excellence in apparel decoration was underscored by consecutive securing the 29th PPAI Gold Pyramid award for embroidery, consistently recognized in ASI Counselor® Magazine’s Top 40 company, and the PPAI Gold Pyramid for Marketing content. These honors affirm our persistent dedication to setting industry standards.  

ROLE HIGHLIGHTS

The Digital Commerce Administrator at Vantage Apparel is primarily responsible for the day-to-day operations of customer integrations and webstores. This role involves maintaining accurate SKU information, updating product listings, and ensuring that inventory is properly reflected on customer integrations and various eCommerce platforms. Additionally, the Digital Commerce Administrator handles the timely release of orders, coordinating with various departments to ensure that customer orders are processed efficiently and accurately. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversee the day-to-day operations of the company's integrated distributors and webstores, ensuring all products, cross-references, and program setups are accurate and functional.
• Maintain and update SKU data, including product descriptions, images, pricing, and inventory levels in coordination with distributors to ensure all online platforms are accurate and up to date.
• Assign appropriate colorways and garment designs to new and existing products, ensuring alignment with marketing and product specifications.
• Handle the timely release of online orders, coordinating with warehouse and logistics teams during the initial program launch monitoring period to ensure efficient processing and fulfillment.
• Assist with customer inquiries related to the e-commerce platform, providing support and resolving issues related to online orders or product information.
• Manage and update complex Excel files to track product information, sales data, and inventory levels, ensuring data accuracy and availability.
• Perform thorough testing of new integrations and webstores prior to launch, ensuring accuracy, functionality, and readiness.
• Collaborate with internal teams and stakeholders to support successful program launches, especially those requiring special handling.
• Communicate clearly and concisely with customers to outline requirements for launching integrations or webstores.

Ideal Candidate Profile

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Proactive, forward-thinking team player who thrives in a collaborative environment.
• Proven experience managing online retail stores, preferably in apparel, with strong knowledge of e-commerce operations and platforms.
• Skilled in e-commerce platforms, CMS, and inventory software, with a solid background in web technologies and digital workflows.
• Proven ability to troubleshoot and resolve issues related to online orders, website performance, and customer inquiries promptly and effectively.
• Highly organized with exceptional attention to detail and the ability to juggle multiple priorities.
• Strong communicator who works effectively across technical and non-technical teams.

EDUCATION AND/OR EXPERIENCE COMPUTER SKILLS

• Bachelor’s degree in business, E-Commerce, Information Technology, or a related field, with 2–3 years of experience in digital commerce or merchandising or an equivalent combination of education and experience.
• Experience in apparel internet sales/e-commerce, SaaS, or related industry preferred.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento), content management systems, and inventory management software. Familiarity with HTML, SEO, and web analytics tools is a plus.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) required.
• Familiarity with CRM systems like Zoho, Salesforce, or HubSpot a plus.

CERTIFICATES AND/OR LICENSES  

May be required to have a valid driver’s license and meet Vantage Driver Approval requirements.

At Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.