Digital Communications Program Manager

Description

Job Summary

The overall purpose of this position is to develop content for Conferences, Events & Experiences digital presence, communications and promotions. The incumbent in this position develops content that supports business strategies to drive engagement, business development and innovation through both the strategic roadmap for the digital presence with the use of existing and new tools and services. The incumbent will develop content for the department's Customer Experience Program including voice to an international clientele. The incumbent will work very closely with business team and develop content for CEE communications channels that harmonizes sometimes divergent structures and timelines for presentation to the external customer base. This position does not have any direct reports.

Key Responsibilities

Innovates Content, both written and visual, for CEE Website
Creates and Maintains Content for CEE Website
Represents CEE to Internal and External Stakeholders including Digital Innovations, Volunteer Leadership, Vendors and Colleagues
Conducts Analysis and evaluation of portal to optimize customer experience and support business development
Develops a comprehensive understanding of the CEE roadmap and works to align development to support holistic progress and prioritizes based on strategic objectives.
Is responsible for copy writing and editing to meet CEE expectations for voice and visualization
Develops content for CEE Customer Experience and related programs and communications
Partners with Leadership team to support the CEE Knowledge Hub and manages content development
Partners with Leadership team to define merchandising function including vendor selection, pricing and customer experience including copywriting. Executes on the plan.
Partners with Leadership team to align and define digital roadmap.
Responsible for multiple communications and marketing projects and initiatives.
Special projects as assigned
Regularly makes presentations and updates to leadership.
Qualifications

Education

Bachelor's degree or equivalent experience Concentration in English or Communications preferred. Req
Work Experience

4-7 years digital communications and closely related experience, inclusive of copywriting Req
4-7 years project management experience Req
4-7 years experience with marketing and event environements Pref
Skills and Requirements

Excellent written and oral communications skills, and ability to prepare and deliver presentations to volunteers and staff at all levels
Excellence in project management
Ability to lead a cross-functional team of stakeholders in a matrix management structure, to mutual agreement.
Must possess exceptional attention to detail, and strong timeline/deadline management skills to balance competing priorities.
Strong interpersonal, project management and writing skills.
Must be a technology savvy knowledge worker who seeks out technology solutions to business challenges and processes.
Proficiency in MS Office, Gmail, Google Apps, Constant Contact and social network services.
Other Requirements:

As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

='For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under ' + Category II - Mobile Positions + '.

'IEEE is an EEO/AAP Employer/Protected Veteran/Disabled

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'Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. '
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