Digital Experience Marketing Manager

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This role ensures users have a seamless, engaging, and satisfying experience with all our digital platforms while effectively meeting our business objectives. Works with the marketing, design, and development teams to ensure the marketing-owned sites meet business needs and exceed industry standards. Evaluates site content and different areas of the site for ease of use, accessibility, and effectiveness.

Essential Functions

Strategic Projects : Establishes scalable processes and management routines to support strategic, cross-functional business objectives. Manages agency vendors to help execute strategic projects, such as website replatforming or feature enhancements.
Performance Optimization : Makes recommendations and implements change to enable continuous site improvements. Analyze web performance, identify bottlenecks, and implement strategies to optimize page load speed, optimize mobile experiences, and improve website performance.
Content Management & Strategy : This role contributes best practice solutions to support a content strategy that resonates with the target audience for the overall marketing team's business objectives. Optimizes content layout and page design to deliver relevant and valuable information to users at various touchpoints.
UX/UI Expertise : Collaborates with agencies, designers, developers, and other stakeholders to create visually appealing and intuitive user interfaces.
Accessibility : Leads relationship with Accessibility solution provider while ensuring end-to-end accessibility solutions are in place for all digital properties at every stage of the development life cycle. Identifies issues and works with teams to remediate and validate remediation.
Research and Analysis : Actively engages in user research to gain insights into user preferences, behavior, and pain points. This role helps in designing and improving digital experiences that resonate with the target audience.
Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Minimum Qualifications

Education and/or experience typically obtained through completion of a Bachelor's degree in or related fields
Minimum of 7 or more years of related experience with at least 3 years of digital content experience
This role understands the importance of brand consistency, cohesive messaging, and intuitive digital interfaces as they contribute to a positive brand perception.
Technical Proficiency that indicates a strong web technologies and content management foundation
Analytics Mindset with understanding of Google Analytics, user testing, and data-backed decisions
Project Management experience which illustrates aptitude in organization, details, accuracy and balancing of resources with priorities
Communication and Collaboration acumen to articulate ideas, synergize with stakeholders, and strengthen cross-team relationships
It is critical for this candidate to have extreme attention to detail and quality standards.
Background and drug screen

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $110,000 - $130,000.

New York, NY/ San Francisco, CA in USD per year is: $130,000 - $150,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.