Digital Fraud Risk Officer (Services, Markets, Banking)

This role is a member of the Services, Markets and Banking (SMB) Digital Channels Fraud Policy team, which is a First Line of Defense function that partners with business lines to provide subject matter and risk expertise to serve Citi’s clients and support business growth. This position will interface with SMB Channel and Product owners, Fraud Policy Managers and other cross-organization leads to support the management and oversight of Citi’s Digital Fraud Prevention disciplines. The Fraud Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Provide subject matter and risk expertise to respond to events or enquiries related to fraud impacting Services, Markets and/or Banking
• Responsible for managing the end to end digital channels fraud process across Services, Markets and Banking
• Engage with regulatory audits and incident reporting
• The successful candidate will be responsible for compiling business requirements, drafting project requests, coordinating project deliverables, and providing status updates on projects. In addition, this role will be responsible for leading the execution of large scale projects for the business.
• Coordinates with key stakeholders in the Risk Operations Fraud teams to develop business requirements
• Ensures appropriate business cases are in place for all projects and that prioritization and timelines are clearly communicated
• Supports implementation and project management for projects ranging from small deliverables to large scale infrastructure changes
• Represents Risk Operations Fraud team on project meetings and identify key impacts, manage follow ups and escalate concerns as needed to keep projects on track
• Facilitates project review meetings with the Risk Operations leadership team to provide project updates outlining key deliverables, timelines and milestones, as well as determine prioritization of work efforts
• Manages approval process for new projects and ensure appropriate signoff for change is in place for audit tracking purposes
• Reviews sizing estimates from IT and projected timing for project deliverables in order to assess planning and set expectations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Performs other duties and functions as assigned

Qualifications:

• 6-10 years Project Management experience and exposure to Financial Services industry
• Experience working within Wholesale Banking in Operations/Risk Management and/or Fraud Management preferred
• Strong knowledge of the Services, Markets and Banking products, channels and client experience
• Strong knowledge or interest in fraud regulatory landscape and industry developments globally
• Confidence with data analytics and visualization
• Demonstrated experience in building out new functionalities and processes as part of transformation programs
• Direct experience and strong knowledge of digital fraud management disciplines, fraud operations, online/mobile banking platforms and functionalities, and identifying internal/external risks and controls.
• Outstanding communicator: ability to effectively engage and inspire small and large audiences to drive collaboration, innovative changes and deliver results across multiple disciplines and stakeholder groups

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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