Digital Gaming Product Analyst

Job Purpose or Objective(s): The Product Analyst supports the operation, performance, compliance, and continuous improvement of the BetChoctaw mobile gaming platform, partnering with internal and external stakeholders to ensure a secure, compliant, and high-performing player experience.

Primary Tasks:

1. Support daily digital gaming operations by monitoring system performance, responding to operational issues, and coordinating resolution efforts with internal teams and service providers.

2. Monitor player activity, platform performance, and operational metrics to identify trends, risks, and opportunities for operational improvement.

3. Review, investigate, and escalate player account transactions, account issues, and operational exceptions in accordance with established policies, procedures, and regulatory requirements.

4. Partner with customer support, compliance, fraud, technology, and external stakeholders to ensure timely resolution of operational and player-related issues.

5. Identify, document, and escalate operational, compliance, and regulatory risks while maintaining adherence to applicable gaming standards and internal controls.

6. Develop, maintain, and analyze reports, dashboards, and key performance indicators related to player engagement, wagering activity, revenue, and operational performance.

7. Collaborate with Digital Gaming leadership to evaluate product performance and recommend enhancements, process improvements, and player engagement initiatives.

8. Participate in system testing, software releases, upgrades, and product implementations, including validation, issue tracking, and user support activities.

9. Assist in the development, documentation, and maintenance of operational procedures, workflows, controls, and cross-functional communication processes.

10. Perform other duties as may be assigned.

MINIMUM

• Associate’s degree in a technical or business field or equivalent combination work experience or 2 years of directly related experience.
• Excellent interpersonal skills with the ability to build strong relationships and network with individuals at all levels. 
• Self-motivated individual who can adapt quickly, communicate well, and are highly professional with a positive attitude. 
• Ability to investigate issues, identify root causes, and coordinate resolution efforts across multiple stakeholders.

TARGET

• Bachelor’s degree in business, Information Systems, Analytics, Gaming Operations, or related field, or 4 years of directly related experience.
• Strong interpersonal skills; build relationships across all levels and with external partners.
• Self-motivated, adaptable, and professional with clear communication and a positive attitude.
• Supports mobile gaming platforms, PAM systems, testing, troubleshooting, and operations.
• Knowledge of gaming regulations and compliance (MICS/TICS, tribal or Class II gaming preferred).
• Experience working with vendors, service providers, and cross-functional teams.