Digital Lead Coordinator

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.  

Are you ready to be Part of Something BIGGER! 

About this role: 

The Digital Lead Coordinator is responsible for managing digital leads from start to finish with speed, urgency, and a strong focus on booking results. This role owns both inbound and outbound digital lead activity, ensuring customers are contacted quickly, followed up with consistently, and moved toward booked service opportunities.

This position plays a key role in helping centers maximize every digital opportunity. The ideal candidate is a high-energy communicator, strong organizer, and will be a “booking beast” who understands that every lead matters.

 Required Qualifications: 

• Manage all assigned digital leads, including inbound inquiries and outbound follow-up opportunities.
• Contact customers quickly through phone, text, email, or other approved communication channels.
• Book service calls, maintenance opportunities, and sales-related appointments based on company process and center priorities.
• Follow up consistently on open leads, missed opportunities, abandoned inquiries, and customers who have not yet booked.
• Partner with Inside Sales Representatives when leads require additional sales follow-up, estimate support, or extended customer engagement.
• Work closely with center leaders to understand daily priorities, capacity, booking needs, and process expectations.
• Maintain accurate notes, lead statuses, customer information, and follow-up activity in the appropriate systems.
• Help ensure digital leads are not missed, delayed, duplicated, or allowed to fall through the cracks.
• Communicate lead trends, customer issues, booking barriers, and process gaps to leadership.
• Support a strong customer experience by being responsive, professional, helpful, and solution-focused.

What Success Looks Like:

Success in this role means digital leads are contacted quickly, followed up with consistently, and converted into booked opportunities. The Digital Lead Coordinator helps centers protect revenue, improve speed-to-lead, increase booking rates, and create a better customer experience from the very first interaction.

Required Skills and Qualifications

· Strong written communication skills with the ability to type efficiently, use proper grammar, and communicate professionally through text, email, and customer messaging platforms.

• Ability to work with urgency and manage multiple leads at one time.
• Strong follow-up discipline and attention to detail.
• Comfortable working in CRM, dispatch, lead management, or customer communication systems.
• Ability to partner well with Inside Sales, CSRs, dispatch teams, and center leaders.
• Customer-focused mindset with the ability to create trust quickly.
• Organized, accountable, and comfortable working in a fast-paced environment.
• Previous experience in customer service, inside sales, call center, dispatch, or lead management preferred.

The physical requirements of this job include:

· Perform work while sitting and/or standing at an individual workstation or office

· Communicate verbally via phone or other communication device.

· Ability to stand, walk and sit; talk or hear, both in person and by telephone

· Use hands to type, handle or feel objects or controls; reach with hands and arms. 

· Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.

· Work is usually performed at an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job. 

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Company Matched 401k
• Employee Discounts

 Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.