Digital Operations Analyst

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

This role is highly knowledgeable and experienced across a broad array of Broadview’s digital services, with particular passion and expertise in online/mobile services.  

Essential Job Functions/Responsibilities:

• Serves as a subject matter expert (SME) for digital operations, supporting all stakeholders with knowledge and guidance related to area of expertise 

• Identifies and communicates potential issues and improvements by continuously reviewing and monitoring digital channel log files and reporting tools 

• Leads small-to-midscale projects; organizing, directing, and tracking tasks 

• Serves as the lead in testing of new eCommerce services 

• Responsible for monthly reporting processes, informing senior and executive management of key digital metrics 

• Troubleshoots problems/issues, generates diagnosis and resolutions 

• Maintains awareness of relevant industry/vendor/system trends/changes and makes appropriate recommendations to improve and streamline processes wherever possible 

• Communicates real-time service issues and planned changes with other departments and member-facing staff as needed. 

• Actively participates in all areas of eCommerce, including but not limited to, email marketing and website alerts. 

Minimum Job Qualifications:

• Bachelor's Degree in Business, Computer Science or related field 

• Two (2) to five (5) years of experience and/or a combination of education and related experience in defining, implementing, and ensuring effective use and operation of digital services. 

• Minimum three (3) years' experience working with digital operations services. 

• Proficiency in DNA, Alkami, InfoTRAC, Salesforce, and other systems as needed 

• Ability to interact professionally with vendors, suppliers, and contractors who provide a broad spectrum of products and services. 

• Able to work both independently and in a team-oriented, collaborative environment is essential. 

• Computer proficiency including at least MS Word, MS Excel, and Outlook.  

• Ability to convert and analyze data to build solutions. 

• Must be able to learn, understand, and apply new technologies. 

• Ability to comprehend, interpret, and comply with company policies and procedures. 

Compensation: $51,473-$61,768, plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at  [email protected]