Digital Operations Specialist

About us:

ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we’re builders — of businesses, communities, and equity. Most importantly, we’re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.

ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. 

Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry’s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. 

People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at “a better place to be”. 

ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.

About this role:

The Digital Operations Specialist is responsible for the daily support of the suite of online banking products including but not limited to mobile banking, bill pay, ACH and Wire origination, positive pay, transfers, P2P payments, and people pay processes.

In this role you will: 

• Support the Bank’s “People First” focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all internal & external clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Provide support for all business and personal on-line banking products including, but not limited to, bill pay, Zelle, People Pay, and funds transfers.
• Perform research into all aspects of product inquiries and maintain supporting documentation to ensure accuracy.
• Identify, research and escalate issues to management for a seamless client experience.
• Responsible for making sure all daily tasks are completed in a timely manner.
• Support the branch network with the ACH and Wire origination processes as they pertain to the commercial platform.

Must haves: 

• Knowledge of new and emerging digital payment capabilities.
• Strong “People First” interest and ability. 
• Familiarity with P2P payments products such as Zelle and Venmo.
• Solid understanding of FIS online banking platforms as well as IBS core systems.
• Familiar with different account types and required documentation for each.
• Solid understanding of bank policies and procedures.
• General knowledge of ACH and Wire functions as well as positive pay.
• Knowledge of relevant Federal and State banking regulations.
• Proficiency with Google applications is preferred. 
• Excellent client service skills.
• Ability to read spreadsheets and perform routine accounting functions.
• Analytical and able to make sound business decisions.

Bonus Points For:

• Undergraduate degree preferred, but not required.
• 3+ years prior banking experience preferred.
• Experience working in the digital banking and payments area of a financial institution preferred.