Digital Payments Specialist

Serves as the highest escalation point for digital payment channels including but not limited to: primarily loan payments and Skip-A-Pay via Alacriti, and secondarily P2P (Zelle), Bill Pay, new account fundings (Clover & Plaid). Serves as the main point of contact for each of Alabama Credit Union's payment vendors and is be expected to keep a monthly cadence with each payment vendor. In addition, The DPS will play a supporting role in the administration of monthly meetings for Online Banking SMEs to sharpen their skills in utilizing their resources for Zelle and Bill Pay to assist member issues.

Essential Functions and Responsibilities

• Oversees the day-to-day operations of Alacriti , the chosen payments vendor for ACU by: Balancing daily batches with the accounting team, Processing returned and disputed payments, Overseeing the Skip-A-Pay program including the Robotic Process Automation, and assisting with new payment development. Serves as back up to DPP to oversee the day-to-day operations of ancillary payment products including BillPay and new account funding channels (Clover and Plaid).
• Supports the administration of monthly meetings for Online Banking SMEs by training on use, function, and troubleshooting of Zelle and BillPay products.
• Assists the Fraud Department by investigating disputes and fraud claims related to ACU originated payments. Recommends and restricts services to accounts designated as high risk. Tracks and monitors ACU losses from fraud, returns, and disputes.

Knowledge and Skills

• Three years to five years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• General: Excellent oral and written communication skills; and the ability to comprehend and apply rules and guidelines appropriately within position.
• Leadership: Professional presentation and the ability to maintain productivity with little supervision is required. Self-motivation to complete job tasks to the best of personal ability; eagerness to learn new information in a fast-paced environment, and adaptability to apply new information as appropriate.
• Technological: The use of a personal computer to include MS Word, Excel, and ability to use web and web-based applications; keyboarding 30 wpm.
• Industry-Specific: Ability to alphabetize and sort in numerical order; attention to detail with good organizational and communication skills. The ability to change tasks quickly and efficiently, and manage multiple conflicting priorities, is key to this position.
• During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, etc.), and occasionally lift and carry incidental items such as supplies.