Digital Product Owner

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

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Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

OVERVIEW

Are you passionate about creating inclusive, user-centered technology solutions? Multnomah County’s Department of County Assets (DCA) is seeking A Digital Product Owner (6055 Business Systems Analyst Senior) to join our IT Web & Digital Experience (WDX) team!

In this role, you will bridge the gap between Information Technology staff and County business partners, translating strategic needs into high-quality digital services for our internal and external customers. You will lead the execution of product development  initiatives to elevate the usability and impact of our public-facing web products.

Our Public Website & Digital Service Transformation program utilizes human-centered design principles to:

• Lower barriers to service access so people can interact with the County in a way that meets their needs, and

• Improve website accessibility, relevance and usability of the County’s published content

This is a Limited Duration Appointment (LDA) expected to last up to 2 years, though it may end at any time. 

As a Digital Product Owner, you will:

• Drive Agile Delivery: Manage user stories, prioritize development backlogs, and collaborate with the Digital Product Manager to achieve quarterly goals and commitments.

• Standardize Workflows: Define robust processes for requirements gathering, business analysis, and user acceptance testing to maintain high UI/UX standards.

• Champion Accessibility: Integrate WCAG standards into the software development lifecycle and collaborate cross-functionally to ensure inclusive design.

• Facilitate Collaboration: Act as liaison between designers, researchers, developers, and stakeholders to translate research and feedback into accessible, high-quality web architecture.

Our Commitment to Safety, Trust, and Belonging

Multnomah County is home to over 800,000 residents and is responsible for providing a wide array of services to our diverse communities in an equitable and inclusive way. We are committed to developing, nurturing, and continually improving workforce equity by identifying and addressing structural and policy barriers to equal employment opportunities.

The 2024-2028 Workforce Equity Strategic Plan centers our workspace on safety, trust, and belonging. This renewal of equity efforts builds on the infrastructure, practices, and other improvements established across the organization to ensure everyone can reach their full potential.

TO QUALIFY

We value all your lived and professional experiences. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is explicitly labeled as required. Please be clear and specific in your application materials about how your unique background prepares you for this role.

Minimum Qualifications & Transferable Skills:

• Training and experience for advanced-level, professional classifications are typically equivalent to a bachelor's degree 

AND

• Five or more years of experience that demonstrates the ability to perform the duties of the position. (Equivalency typically equals 9 years of qualifying training and/or experience).

• This position requires specific Knowledge, Skills, and Abilities to effectively support our business applications. 

• Required Specialized Knowledge, Skills, and Abilities (KSAs):

• Drupal Product Architecture: Advanced knowledge of Drupal Information Architecture (IA) with a deep technical understanding of the Drupal entity system (including sitemaps, navigation, content types, taxonomies, webforms, paragraphs, and views). Advanced skill in documenting business rules to define custom Drupal architecture.

• Strategic Product Prioritization & Agile Delivery: Expert knowledge of managing the end-to-end software development lifecycle for custom Drupal CMS products using Agile/Scrum. Advanced ability to translate a product roadmap and UX insights into precise, ready-to-implement technical user stories for Drupal developers. Working knowledge of Zenhub for GitHub, GitHub, and CI/CD pipelines.

• Enterprise Content Governance: Advanced proficiency in creating and managing technical guardrails, permissions, and workflows for distributed, non-technical content editors. Working knowledge of design systems and component-based web architecture.

• Digital Equity & Accessibility Governance: Advanced knowledge of User-Centered Design (UCD), usability principles, and Web Content Accessibility Guidelines (WCAG). Demonstrated ability to interpret WCAG 2.1 and 2.2 AA standards and translate them into explicit technical user stories (e.g., ARIA labels, semantic HTML, and accessibility testing).

Preferred Qualifications & Transferable Skills

You do not need to have the following preferred qualifications to qualify; however, we may consider them when identifying the most qualified candidates:

• Experience working as a Digital Product Owner or Business Systems Analyst within a public sector or local government environment.

• Proven experience managing vendor relationships, contract procurement, or statements of work (SOW) for technology platforms.

• Demonstrated success leading cross-functional teams through major, enterprise-scale website transformations or platform migrations.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military), or life experience that are relevant for this position. Be sure to describe these on your application and clearly explain how they apply.

SCREENING AND EVALUATION

The Application Packet

Your completed application must include the following items to be evaluated:

• REQUIRED Online Application

• REQUIRED  Resume covering your relevant experience and education. Please ensure your resume includes the employer's name, location, dates of employment, your official title, a brief summary of responsibilities, and the number of teams/projects supervised.

• REQUIRED Cover Letter that expands on your resume, describes why you are genuinely interested in this position, and clearly addresses how you meet the minimum qualifications and requested specialized KSAs listed above.

Note: Please be thorough. The application, resume, and cover letter must demonstrate your experience and skills as they relate to the Overview and To Qualify sections, as these materials will be scored to determine your eligibility to advance.

• Internal Applicants: After you submit your application, please check your Workday inbox and complete the Veterans' Preference Questionnaire prior to the application deadline.

• Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference for this recruitment. Review our veterans' preference page for details about eligibility and required documentation, which must be received by the closing date.

The Selection Process

We expect to evaluate candidates for this recruitment through the following structured phases:

Initial Review of Minimum Qualifications & KSAs: Evaluating application packets against the documented selection criteria.

Assessment of Candidates: This may include a review of training and experience by a subject matter expert, a technical exercise, or a phone screening interview.

Consideration of Top Candidates: Qualified finalists will be invited to panel interviews designed to evaluate core competencies.

Background Check and Reference Checks: All finalists must pass a thorough reference check and a criminal records background check prior to appointment.

Equal Pay Law

Actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience, education, seniority, training, and tenure. Candidates should expect that initial offers will be made within the designated job profile pay range and typically not at the top of the range.

ADDITIONAL INFORMATION

• Type of Position: This full-time role is represented by AFSCME Local 88 and is eligible for overtime.

• Official Work Location: Multnomah Building, 501 SE Hawthorne Blvd., Portland, OR 97214

• Schedule: Monday – Friday, 8:00 AM – 5:00 PM. Some flexibility with start and end times is available.

• Routine Telework: This position is designated as “routine telework,” meaning you will be working remotely (from home); a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. 

• Residency & Visa Requirements: All Multnomah County employees must reside in Oregon or Washington. We are currently unable to sponsor employment visas (including H-1B, F-1 OPT, or STEM OPT)

SERVING THE PUBLIC, EVEN DURING DISASTERS

Every day, Multnomah County staff work together to serve as a safety net for our communities. During a disaster or emergency, this safety net becomes even more critical. All County employees have an important role in serving the public during inclement weather, natural disasters, or other types of community emergency responses. During these emergency events, while operations typically begin with a call for volunteers, county employees may ultimately be reassigned from their normal positions to an emergency response role to support the critical needs of our community neighbors.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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