Digital Renewal Sales Representative

26WD99137

Position Overview

The Digital Renewals Sales Representative is a skilled level contributor responsible for optimizing workflows to manage high volume renewal cycles, performing advanced negotiation and communication activities, and providing partner support with minimal guidance. The representative proactively identifies customer needs, analyzes churn risks, recommends solutions, and ensures strong customer retention. They leverage CRM systems to automate workflows, analyze data, and streamline renewals processes.

This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.

This role is Monday to Friday with an expectation of being in-office 3 days per week.

Responsibilities

• Renewal Management
• Execute end to end renewal motions independently, streamlining workflows and reducing manual effort
• Territory Coverage
• Provide renewals coverage across a broad range of segmented accounts, prioritizing by spend, complexity, and growth potential
• Close Renewals
• Defend the current customer base by accurately and independently executing renewals
• Sales Expansion
• Drive and close seat expansions at renewal using standard playbooks with minimal supervision
• Auto Renewal Management
• Monitor auto renewal statuses and intervene to prevent churn when auto renewals are disabled
• CRM Hygiene & Forecasting
• Develop and maintain pipeline visibility, forecasts, and CRM discipline across all territory accounts
• Organizational & Time Management: Handles high volume renewal cycles efficiently and independently
• Customer First Mindset: Proactively identifies customer needs and improves retention outcomes
• Advanced Communication: Applies creative approaches to secure renewals with minimal guidance
• Advanced Negotiation: Uses creative techniques to reach renewal agreements
• CRM Optimization: Automates workflows, analyzes CRM data, and enhances operational efficiency
• Expansion Qualification: Partner with Account Representatives to initiate larger cross sell or expansion motions
• Partner Engagement: Provide light touch support for partner owned accounts with minimal guidance
• Insights & Reporting: Share churn indicators, renewal blockers, and upsell signals across teams
• Feedback Loop: Offer insights on packaging and product improvements based on customer patterns

Minimum Qualification

• 2+ years of experience in inside sales, renewals, account management, or customer success, preferably in software/SaaS environments
• Demonstrated ability to independently execute high volume renewals
• Experience using CRM systems (e.g., Salesforce, Dynamics) to manage renewal workflows
• Proven communication and negotiation skills with the ability to influence customer decisions
• Ability to work autonomously, multitask, and prioritize across a large territory

Preferred Qualifications

• Experience with subscription or recurring revenue business models
• Background in data driven churn analysis or customer retention strategies
• Familiarity with partner led sales motions or channel ecosystems
• Experience forecasting renewal revenue or using dashboards to track pipeline health
• Demonstrated ability to collaborate across sales, operations, and partner teams
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
• Normally receives little instruction on daily work, general instructions on newly introduced assignments

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based sales roles, we expect a starting On-Target Earnings (OTE) between $79,700 and $142,835. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate’s experience and geographic location and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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