Digital Support Specialist

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:

• 12 paid holidays
• Competitive compensation
• Benefits, perks, and discounts worth a double-take
• A positive atmosphere and co-workers who truly care
• Enjoyable activities and wellness initiatives
• Work-from-home flexibility

The schedule is Monday-Friday 7:45am - 5:00pm, as well as rotating Saturdays 8:45am - 2:00pm. After the initial training period onsite, there will be an option for work-from-home flexibility (hybrid schedule).

Summary: Digital Support Specialist provides service to members of the credit union by opening accounts (phone and online request), monitoring and responding to e-communications (chat, email, secure messaging), and daily management of Mobile Deposits.

Duties and Responsibilities: 

• Reviews Mobile Deposits and monitors for “red flags” to mitigate fraud
• Responds to members’ electronic messages
• Owns the member experience by recommending credit union products and services to existing members
• Takes incoming calls from members to assist them with account needs and transactions
• Opens and maintains accounts
• This job description is not an exhaustive list of all job duties; other duties may be assigned at any time

Qualifications:

• High school diploma or GED and at least 6 months of industry experience required
• Spanish language preferred

Competencies:

• Must be friendly, energetic, personable, and service-oriented
• Able to initiate conversations and build relationships
• Works well in a team environment
• Ability to recommend products and services that will be beneficial to our members
• Superior oral and written communication skills
• Creative in providing member solutions
• Able to adapt to change and to new technologies
• Ability to multi-task and work well in a fast-paced position
• Presents oneself in a professional manner
• Capacity to work efficiently under minimal supervision

Computer/Software Skills:    

• Familiarity with Microsoft Office programs with ability to learn new software programs

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.