Digital Transformation & Customer Engagement Excellence Consultant

We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants.

Roles & Responsibilities

Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies. Key responsibilities include:

• Benchmarking current Omni-channel capabilities
  


• Formulating transformation visions
  


• Advising global-to-local governance models for transformation
  


• Defining excellence projects
  


• Implementing customer engagement excellence projects, including process definition, standards & guidelines
  


• Developing and delivering training programs
  


• Serving as interim staff
  

• Content excellence
  


• Channel excellence
  


• Insights & analytics excellence
  


• Digital Innovation
  


• Training
  


• Change Management
  

Requirements

The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.

• Established an independent consulting practice
  


• Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company
  


• Track record of conceiving and guiding excellence programs that make a measurable impact
  


• Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
  


• Strong client consultation skills with ability to guide a strategic discussion
  


• Analytical thinker with strong organizational skills
  


• Strong understanding of strategic marketing process
  


• Solid academic credentials; MBA or equivalent advanced degree preferred but not required.