Digital Trust and Safety Specialist German Speakers

Location: Sofia, Bulgaria

Start Date: 6 July 2026

Work Mode: Onsite (with relocation support)

About the Role

Are you a detail-oriented professional with strong communication skills in German and English? Do you have a sharp eye for risk, quality, and online safety? Join our Trust & Safety team in Sofia and help create a safer digital environment for users across Europe.

As a Digital Trust and Safety Specialist, you will review user-generated content, investigate suspicious activity, enforce platform policies, and respond to reports involving scams, fraud, harassment, and unsafe material. You will play a key role in protecting users and supporting a secure online experience through accurate, fair, and timely decision-making.

This role is ideal for analytical, resilient professionals who want to grow in a supportive, international, and fast-paced work environment.

What You'll Do

• Review user-generated content in line with platform policies and community standards.
• Investigate reports related to fraud, scams, impersonation, harassment, and harmful content.
• Take appropriate moderation actions such as warnings, removals, or account suspensions.
• Identify suspicious patterns and escalate high-risk or sensitive cases to the relevant internal teams.
• Maintain high quality and consistency when applying internal guidelines.
• Accurately document cases, decisions, and actions in internal systems.

What We're Looking For

• Language Skills: Fluency in German (C1+) and strong English (B2+).
• Strong analytical, organizational, and communication skills.
• High attention to detail and ability to make objective decisions.
• Resilience when working with sensitive or potentially disturbing content.
• Experience in trust & safety, content moderation, fraud prevention, or customer service is a plus – but not required if you bring motivation and adaptability.
• Availability to work on a rotational schedule (Monday–Saturday, 08:00–21:00 | Saturdays until 18:00).
• Willingness to work onsite in Sofia.

What's in It for You

• Base Salary: 2,500 BGN monthly (gross).

• Paid Training: comprehensive onboarding to prepare you for success.

• Relocation Package:

  • 300 BGN monthly rental allowance (throughout the contract).
  • 150 BGN flight reimbursement (paid upfront or with the first salary).
  • Real estate admin assistance to help you find accommodation.

• Exclusive Benefits:

  • Childcare support.
  • Onsite physiotherapist and massage sessions for your well-being.
  • Private health insurance.
  • 22 days of paid annual leave.
  • A dynamic, growing, and collaborative work environment where your contributions truly matter.

Relocation to Sofia Made Easy

Moving to Sofia? We'll support your relocation every step of the way with a rental allowance, flight reimbursement, and real estate assistance to make your move smooth and stress-free.

Selection Process

1. Application validation
2. Interview invitation
3. Language test