Job Summary 

The Digital Workspace and Collaboration Engineer is a key member of the Digital Workspace and Collaboration Infrastructure team, serving as the primary architect and guardian of our cloud-collaboration environment. This role ensures that team members across the US and Canada have seamless, secure, and high-performing access to essential tools. Bridging the gap between complex backend infrastructure and the frontline user experience, you will provide Tier-3+ support while driving the evolution of our desktop and mobile device management strategies. Crucially, you will spearhead our transition into AI-driven productivity through advanced automation, modern endpoint management, and the continuous optimization of the Google Workspace ecosystem. Additional responsibilities include mastering object delivery systems and supporting shop-level technologies.

Key Job Responsibilities 

• Google Workspace Mastery & Productivity Tools Admin - Matter Expert, you will manage complex security configurations, identity integrations, and core collaboration services while acting as the primary administrator for Google Workspace email, calendaring, and video conferencing rooms. 
• AI Enablement (Gemini) & AI Productivity Expert - Acting as the organization's resident AI Productivity Expert, you will architect the secure deployment, governance, and adoption of Gemini for Google Workspace to significantly enhance enterprise workflows and end-user efficiency. 
• Advanced Scripting & Automation - You will design and enforce robust device policies across a diverse hardware fleet by natively managing mobile devices via Google Admin MDM and leveraging Workspace ONE for advanced application delivery and holistic enterprise desktop management. 
• Mobile Device Management (Workspace ONE & Google MDM) - You will design and enforce robust device policies across a diverse hardware fleet by natively managing mobile devices via Google Admin MDM and leveraging Workspace ONE for advanced application delivery and holistic enterprise desktop management. 
• Corporate Device & Video Conferencing Lifecycle Management - You will oversee the complete end-to-end lifecycle for corporate user devices and enterprise video conferencing hardware, managing everything from initial procurement and provisioning to maintenance, refresh cycles,roadmap and secure decommissioning. 
• Advanced Software Engineering and Packaging Backup - Serving as the critical backup resource for advanced software packaging and engineering, you will ensure continuous, reliable object delivery and seamless application deployment across the entire enterprise fleet. 
• End User Experience Engineering - You will actively create, monitor, measure, and engineer the digital workspace roadmap to eliminate friction and ensure team members experience a seamless, highly performant, and intuitive interaction with their daily technology stack. 
• Enterprise Project Delivery - Leading complex, cross-functional IT initiatives, you will ensure that all cloud-collaboration, on premises solutions and infrastructure projects are delivered on time, within scope, and in perfect alignment with broader business objectives. 
• Vendor Relation Management - You will help manage and optimize relationships with key hardware and software partners, including Google, to drive strict SLAs, escalate systemic issues, and guarantee maximum ROI on enterprise technology investments. 

Minimum Education and/or Experience Required for the Job

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Deep expertise in Google Workspace ecosystem, including identity, and access management.  Saas Administration, and device Management (Intune, Workspace One, Google MDM). 
• Hands-on scripting experience in Google Apps Script, PowerShell, and Mobile Device 

Required Knowledge, Skills, & Abilities

• Google Workspace Administration Experience with Microsoft is a plus
• Automation & Scripting 
• AI Productivity Enablement 
• Mobile Device Management
• Video Conferencing Support

Preferred Education and/or Experience

• Bachelor’s Degree in Information Technology 
• Google Workspace Administrator Certification 
• ITIL Foundation Certification 

Other Requirements Travel, physical requirements, etc.

• In office 2 days
• Travel 10% of the time.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.