Diner & Outreach Client Coordinator

Summary

Catholic Charities of Acadiana is seeking a compassionate, resourceful, and people-centered Diner and Outreach Client Coordinator to join our team at St. Joseph Diner. This position serves as the primary point of engagement for individuals-both sheltered and unsheltered-seeking meals and support services. More than just a meal, we believe every guest deserves to be seen, heard, and supported. In this fast-paced and dynamic role, you'll build meaningful connections with clients, help identify needs, and provide referrals to Catholic Charities' programs and trusted community partners. By fostering a welcoming and trauma-informed environment, you will help ensure that St. Joseph Diner remains a safe and respectful space for all. At Catholic Charities of Acadiana, we believe in caring for the sacred gift of all human life, especially the most vulnerable. As part of our team, you'll be on the frontlines of hunger relief and homelessness services, making a direct impact every day. If you are passionate about creating a welcoming environment where every guest feels valued and supported, we'd love to hear from you. Apply today to join our mission-driven team.

Key Responsibilities

• Welcome guests with dignity and compassion while building trust through daily conversations and engagement.


• Use trauma-informed practices to assess client needs related to food, housing, hygiene, mental health, substance use, and employment.


• Implement low-barrier daily activities such as conversation circles, art sessions, and resource spotlights.


• Monitor client behavior, de-escalate crises, and promote a calm and safe dining atmosphere.


• Document meaningful client interactions, referrals, and observations in the Community Services database.


• Collaborate with team members across programs to provide comprehensive care and referrals.


• Uphold cleanliness, organization, and professionalism in all work areas.

Job Qualifications

• Bachelor's degree or certification in social work, human services, psychology, or a related field preferred.


• Minimum of 2 years of experience working in direct client engagement, preferably with individuals experiencing homelessness or behavioral health challenges.


• Familiarity with community-based services and referral processes related to housing, food access, hygiene, and mental health resources.


• Strong interpersonal and communication skills with the ability to establish rapport and maintain boundaries in high-stress environments.


• Proficient in or able to quickly learn client data entry systems (e.g., Community Services).


• Experience in crisis de-escalation or trauma-informed care strongly preferred.

Job Specifications

• Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. 100% of the time.


• Job Type: Full-time


• Schedule: 7:00 am - 4:00 pm Thursday-Monday


• Benefits:
  
  
  
  • Dental insurance
  
  
  • Flexible spending account
  
  
  • Health insurance
  
  
  • Life insurance
  
  
  • Retirement plan
  
  
  • Vision insurance