Dining Room Manager

Job Title

Dining Room Manager

Status/Class

Full Time/ Salary Exempt

Reports to

Director of F&B

Supervises

All FOH Staff

Job purpose

This position will require the management team member to show leadership and involvement in shift management, modeling hospitality and service excellence. Will be required to develop staff, consistently execute all the standards of service and deliver the highest quality of food and beverage products. Required to be on the floor during hours of operation and ensuring member satisfaction by touching each table. 

Duties and responsibilities

1. Assists in service operations
2. Responsible for the supervision and coordination of all food and beverage operations
3. Controls all cash and other receipts by adhering to our reconciliation procedures in accordance with Club policies
4. Designs floor plans according to reservations
5. Takes reservations, check table reservation schedules and maintains reservations log 
6. Plans dining room set up based on anticipated guest counts and member needs
7. Greets and seats members and guests 
8. Ensures that daily line ups are being completed and service focus points are updated
9. Able to facilitate standard inspections, including but not limited to, grooming, service, room appearance, and able to correct any standards not being met
10. Inspects dining room employees to ensure that they are in proper and clean uniforms at all times
11. Hires, trains, supervises, schedules and evaluates dining room staff
12. Trains staff on all aspects of POS system
13. Provides appropriate reports concerning employee’s hours, schedules, pay rates, job changes, tip pools, etc.
14. Receives and resolves complaints concerning dining room service
15. Serves as a liaison between dining room and kitchen staff
16. Assures that all side work is completed and that all cleaning of equipment and storage areas are completed according to schedule 
17. Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns
18. Makes suggestions about improvements in dining room service procedures and layouts 
19. Assures that the dining room and other club areas are secure at the end of the day
20. Maintains inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and china, salt and pepper shakers, etc. and ensures they are properly stored and accounted for
21. Helps develops and implements an ongoing marketing program to increase dining room business
22. Attends weekly leadership meetings and all scheduled staff meetings 
23. May serve as club’s opening and closing manager or manager on duty
24. Works with Executive Chef to update, review and print weekly menu changes
25. Assures that local and state laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed
26. Assists with schedule completion and nightly check outs & closing procedures
27. Interview, train, motivate and discipline for employees to ensure appropriate skills are met to meet the needs of the operation
28. Ensures compliance with all food and beverage policies, standards and procedures by training, supervising, follow up and hands on management
29. Answering phones and emails with our membership in a timely manner of CYC standard 24 hours after receiving 
30. Performs other appropriate assignments and projects as required by the Assistant Food and Beverage Manager & Food and Beverage Director
31. Assists in all areas of the Club. May float between departments in a managerial role and assist other departments where needed

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch
  and twist or reach.
• Push, pull or lift up to 50 pounds.
•     Continuous repetitive motions.
• Work in hot, humid and noisy environment.

I have reviewed the work responsibilities listed above

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Employee’s Signature Print Date

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Supervisor/HR Signature Print Date