Dining Room Server

Here at Triple Creek Ranch, we want to make guests feel like they are in a Montana getaway and want our employees to help us give that experience to them. We want qualified candidates who enjoy a fast-paced work environment and paying attention to the small things to make guests overall experiences more enjoyable.

Benefits: Medical Coverage (full-time employees), Supplementary Benefits: Dental, Vision, Accident, etc. (full-time year-round employees), PTO & 401k Match (full-time year-round employees), employee discounts on stays and merchandise.

Overview

Servers are responsible for creating a fine dining experience for guests of Triple Creek Ranch by taking and processing orders in a timely manner, studying the food and beverage menus, and handling guest complaints and issues quickly.  Also, responsible for performing opening and closing side work and cleaning tasks or projects as delegated by the Dining & Beverage Manager, Assistant Manager, Supervisor or Lead Server.

Minimum Required Qualifications

The person in this position needs to:

• Constantly move about the dining room and kitchen (fast-paced environment).
• Frequently write meal tickets, unfold and place table cloths, place silverware and glassware on tables.
• Occasionally use cleaning equipment to wipe, scrub and polish.
• Occasionally ascend and descend stairs when moving between the dining room and the rooftop lounge or storage areas on the main floor.
• Occasionally positions self to reach items in lower cabinets or on lower shelves.
• Frequently communicates with guests regarding menu items and other ranch information, meal orders to cooks, drink orders to sommelier or bartender, guest requests or concerns to the Dining Room Manager or Service Supervisor, or other appropriate departments.
• Occasionally lift and carry boxes, equipment, food trays and other items weighing upwards of 30 lbs.
• Must possess an alcohol server certification valid in the state of MT, or obtain one within 60 days of hire.
• Must have a valid driver’s license, a clean driving record and be insurable on our company liability insurance as a driver of company vehicles.        

Essential Functions

• Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards. 
• Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards.
• Ensure the overall dining satisfaction of guests in all areas of the lodge, pool, cabin (for cabin deliveries), as well as any special events/dining requests that may arise.  It is vital for the Dining Room Server to create and manage positive relationships with internal clients (Managers, Guest Experience Staff, Back of House and Housekeeping), as well as external clients (customers, guests).
• Tend to the dining needs of guests in a friendly, professional manner.  Adequate training will be provided and the Dining Room Server is expected to follow the guidelines set forth in the training materials.
• Greet guests, describe menu items in a pleasant and informative manner and answer general questions about food items.
• Familiarize oneself with daily menu items and beverage offerings and be able to explain to guests in a knowledgeable, articulate manner.
• Ensure that the dietary concerns of all guests are accounted for and properly relayed to the back of house staff.
• Must report any guest complaints immediately to the Service Manager or Lead Server.
• Take food and drink orders as well as serve said orders in a professional and timely manner.
• Practice safe and proper food handling techniques and general cleanliness of equipment and food storage areas in compliance with operational standards, company policies, federal/state/local laws and ordinances.
• Be self-motivated to perform cleaning tasks when assigned tasks and duties are completed.
• Keep the dining room, pool & deck area and service areas clean and in tidy order.
• Always conduct yourself in a professional manner with guests and other employees.
• Uphold five-star Triple Creek Ranch and Relais & Chateaux standards at all times.
• Adhere to company and department dress code.
• Follow all safety and food handling procedures properly.
• Perform any other job-related duties as assigned.

Additional Responsibilities

• Stocking items as needed.
• Polishing silverware and glassware.
• Side work (opening and closing) and service prep.
• Bussing/Setting tables.
• Rearranging the dining room as needed.
• General cleaning (sweeping, mopping, removing trash, etc.).
• Assisting with poolside service and cabin deliveries as needed.
• Assisting with inventory.

Job Classification

• This is a non-exempt position under the Fair Labor Standards Act (FLSA).

All your information will be kept confidential according to EEO guidelines.