Dining Room Supervisor

Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) nestled along the beautiful Elizabeth River in Norfolk, Virginia. Our resort-style community features 300 Independent Living residences, a 33-bed Skilled Nursing Unit, a 40-bed Assisted Living Unit, and a 34-bed Memory Support Unit.

We’re proud to be recognized by U.S. News & World Report’s 2025 Best Senior Living Awards, including honors in categories such as Independent Living - Activities & Enrichment, Feels Like Home, and Food & Dining.

We’re seeking a dedicated Dining Room Supervisor to lead our front-of-house dining team. This role involves training staff, managing schedules, and ensuring a high-quality dining experience for residents and guests. The ideal candidate is a strong leader with hospitality experience, excellent service standards, and a commitment to resident satisfaction and operational excellence.

KEY DUTIES AND RESPONSIBILITIES:

• Lead comprehensive onboarding for new servers, including preparing and maintaining training materials. Provide ongoing coaching and mentorship.
•  Assist in creating and managing front-of-house staff schedules, including shift assignments to ensure adequate coverage.
• Manage daily opening and closing procedures, ensuring smooth transitions and consistency across shifts.
• Develop, implement, and uphold standardized checklists, dining room layouts, and station assignments to streamline service.
• Prepare daily lineup notes and lead engaging pre-shift meetings to communicate updates and reinforce service expectations.
• Deliver ongoing training focused on menu knowledge, wine service, and culinary terminology to enhance team performance.
• Ensure menus are up to date, printed, and distributed regularly; maintain accuracy in the POS system.
• Oversee OpenTable to reflect accurate dining room availability, special events, and resident preferences.
• Ensure top-tier service standards and address guest or resident concerns promptly and professionally.
• Maintain a visible presence in the dining rooms, addressing resident inquiries and concerns promptly and professionally.
• Collaborate with relevant departments, including Resident Services and Marketing to staff and execute special events (e.g., wine dinners, holiday celebrations, cocktail receptions, etc.).
• Monitor and manage inventory for wine, liquor, beer, uniforms, tableware, and office supplies.
• Step into server, host, bartender, or to-go roles as needed to maintain service continuity.
• Perform other duties as assigned by management to support the success of the Dining Department.

REQUIREMENTS:

• A high school diploma or GED is required; a bachelor’s degree in hospitality management or a related field is preferred.
• A minimum of two (2) years of progressive experience in the hospitality industry, with an emphasis on fine dining and/or restaurant management.
• Familiarity with dining practices, regulations, and compliance requirements related to long-term care or senior living environments.
• Strong understanding of fine dining service standards, planning, and operations.
• Exceptional verbal and written communication skills, with the ability to engage effectively with residents, staff, and external partners.
• Proven ability to deliver outstanding customer service with creativity, professionalism, and a resident-focused approach.
• Excellent time management and organizational skills, with the ability to manage multiple tasks and priorities independently.
• Proficiency in Microsoft Office, point-of-sale (POS) systems, and comfort with database and reservation platforms such as OpenTable.
• Self-motivated and detail-oriented, with the ability to thrive in a fast-paced environment and work with limited supervision.
• A current COVID-19 vaccine is preferred in support of our commitment to resident and staff well-being.

EMPLOYEE BENEFITS INCLUDE:

• Medical, Dental, and Vision Insurance
• Onsite Pharmacy & Convenience Store
• Paid Time Off + 6 Paid Holidays
• Employee Assistance Program (EAP)
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short- & Long-Term Disability
• 403(b) Retirement Plan w/ Employer Contribution
• Tuition Reimbursement
• Employer-Paid Certification Training
• Legal Resources & Identity Protection Plan

**Benefits may vary by employment status.

EEO/D/V

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