Dir, Patient Access

Job Title - Dir, Patient Access

Department: Admin/Business Office Management

Location: SLH - CPH Main (40)

Hours Per Week: 40 hours per week

Schedule: Full-time, Traditional day shift, (M-F), 8 Hours/Day,

Key Responsibilities:

• Ensures all organizational patient access / registration, admitting and cashiering functions are completed timely, accurately and in a customer service oriented manner while in accordance with organizational policies/procedures as well as with all local, state and federal rules and regulations.

• Facilitates department’s activities while coordinating with other organizational departments, customers, physician’s offices, third party payers and outside agencies as required ensuring efficient patient registrations/admissions that result in accurately and timely billing.

• Works closely with the organization’s Care Management and Central Billing offices to ensure patient registration / admission functions result in accurate billing.

• Develops and maintains specific objectives and performance standards for each area of responsibility.

• Monitors organizational performance by utilizing quantitative productivity measures.

• Monitors departmental performance by utilizing quantitative productivity measures.

• Maintain appropriate internal safeguards over cash collection for internal and external customers.

• Direct activities related to recruitment of personnel, training, scheduling, performance evaluation, disciplinary actions and termination of personnel, ensuring compliance with organizational policies.

• Evaluate standard of performance of direct reporting personnel. Review and approve performance appraisals of personnel assigned to subordinate personnel.

• Conduct Monthly staff meetings to facilitate communication, inform staff of changes and provide training/education.

• Prepare departmental operating budget and monitors compliance. Approves all departmental expenses.

• Ensures all customer complaints are followed up on timely and are brought to resolution.

• Performs special projects as assigned.

Required Qualifications:

• BA degree and accreditation as admitting manager preferred.

• 3-5 years of supervisory experience in a hospital admitting setting preferred

• Outstanding organization and communication skills

• Strong analytical skills and experience with automated systems.

Required Licensure/Certification Skills:

• EPIC certification preferred

Rochester General Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran