Direct Customer Service Assistant

Are you looking for a rewarding challenge? We’re seeking a Direct Customer Service Assistant to join our reputable team! Our Direct Customer Service Assistants strive to make a difference with our customers in the community and are eager to shape the future. We have the privilege of working with telecommunication initiatives that grant access to affordable wireless plans and devices for our customers who are eligible. Our Direct Customer Service Assistants serve as vital liaisons, bridging the gap between wireless providers and customers. If you’re looking for a meaningful career that’s more than a job, our Direct Customer Service Assistant role is for you!

Our Culture:

• Energetic Environment: We thrive on positive energy and a can-do attitude which has secured our reputation as a top customer service and outreach firm.
• Continuous Learning: Our workplace provides an environment that encourages personal and professional growth by offering tailored training programs and ensuring access to experienced mentors.
• Diversity and Inclusion: We value diversity and create an inclusive atmosphere where every individual’s unique perspective is heard.
• Team Functions: We regularly organize team events and activities that foster camaraderie and a sense of unity.
• Passion for Impact: We are deeply passionate about making a meaningful impact in the community we serve and providing top-tier customer service.

Direct Customer Service Assistant Responsibilities:

• Contribute to outreach initiatives and promote wireless services to potential customers by directly engaging with members of the community.
• Support customers by providing information about products and services, the sales processes, and available devices for them.
• Ensure all of the customers confidential information is input into our system correctly and the required supporting materials are provided.
• Adhere to our clients compliance protocol and maintain professionalism at all times.
• Collaborate with the Direct Customer Service Assistant team to evaluate the efficiency of sales process and recommend enhancements as needed.

Direct Customer Service Assistant Qualifications:

• High school diploma or equivalent preferred.
• Previous background in sales, community outreach, or a customer-facing role.
• Confident in engaging directly with community members and effectively presenting information to potential customers.
• Passionate about helping others and eager to make a difference in the community.
• Comfortable working independently or as part of a team.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule as needed, including evenings and weekends.

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