Direct Customer Service / Sales Team Member

SRO Marketing is a leading sales company focused on the telecommunications sector. We specialize in driving customer acquisition and market growth for our partners, including key players like Verizon, Sprint and T-Mobile.

As a Direct Customer Service / Sales Team Member, you'll be the friendly face, guiding customers to the perfect mobile service solutions and ensuring their experience is seamless. If you thrive on positive interactions and can easily identify customer needs, this role is for you.

Do you love helping people and have a natural flair for sales? You’re just who SRO Marketing needs on our Customer Service and Sales team!

Responsibilities of a Direct Customer Service / Sales Team Member:

• Deliver exceptional customer service and sales support for mobile service solutions.
• Engage directly with customers to understand their needs and recommend suitable products and services.
• Process new customer acquisitions and upgrades efficiently and accurately.
• Educate customers on product features, benefits, and service plans.
• Handle customer inquiries and resolve issues with a positive and proactive approach.
• Maintain a high level of product knowledge and stay updated on industry trends.
• Achieve sales targets and contribute to Direct Customer Service / Sales Team Member performance goals.
• Document customer interactions and sales activities meticulously.

Benefits for every Direct Customer Service / Sales Team Member:

• Opportunity to work with a leading sales agency.
• Be part of a dynamic and supportive team.
• Growth and advancement opportunities within the company.
• Access to cutting-edge sales and marketing strategies.
• Collaborate with key players in the telecommunications sector.
• Positive and engaging work environment.
• Direct impact on customer satisfaction and market growth.

Qualifications and Skills necessary to be a Direct Customer Service / Sales Team Member:

• Proven experience in customer service or sales, preferably in telecommunications.
• Excellent interpersonal and communication skills.
• Ability to actively listen and identify customer needs.
• Strong problem-solving abilities and a customer-centric mindset.
• Comfortable working in a fast-paced, target-driven environment.
• Proficiency in using CRM software and sales tools.
• A natural flair for sales and the ability to close deals effectively.
• High school diploma or equivalent; some college experience preferred.

***This is a performance-based position with the opportunity to earn uncapped commission incentives.***