Direct Service Provider Training Lead

To be considered for this role, you must complete the Culture Index Survey (link here). This is not a test - there are no right or wrong answers. It helps us build well-balanced teams and match people with roles where they can thrive.

Lead by Example. Support Growth. Drive Quality Care.

At Sample Supports, we believe that high-quality care starts with confident, capable teams. We're hiring a Direct Service Provider Training Lead to guide, mentor, and support our frontline staff in delivering exceptional services to individuals with developmental disabilities.

In this role, you'll provide hands-on training and real-time support to direct care providers in the day program setting. You’ll ensure staff feel prepared, supported, and aligned with agency values while helping to strengthen behavioral skills, safety practices, and program implementation.

What You’ll Be Doing:

• Deliver direct, on-the-job training to new and existing direct care providers
  
  


• Model implementation of behavior plans, safety protocols, and client expectations
  
  


• Support staff through real-time coaching during behavioral escalations and challenging scenarios
  
  


• Ensure all client documentation (ISSP updates, incident reports, QA assessments) is complete and timely
  
  


• Provide direct support to clients as needed, including during transitions and daily activities
  
  


• Monitor and assist with scheduling and on-site coverage
  
  


• Maintain open communication with the Program Manager and other leadership team members
  
  


• Help ensure high standards of service delivery and program quality
  
  


• Provide ongoing progress updates and staff performance feedback as requested
  
  


• Respond to urgent needs in the field, including behavioral escalations, medical incidents, or emergencies
  
  


• Support a positive, collaborative team environment where staff feel confident and capable
  
  


• Uphold and model Sample Supports’ commitment to safety, consistency, and respect for all individuals
  
  

What You Bring to the Role:

You’re not just experienced—you’re approachable, encouraging, and capable of turning daily challenges into learning moments. You understand the importance of modeling strong behavioral skills, clear boundaries, and a trauma-informed approach. You’re the go-to person for new hires, and you help make others better at what they do.

Qualifications:

• Must be at least 21 years of age
  
  


• Bachelor’s degree strongly preferred
  
  


• Completion and ongoing competency in all Sample Supports trainings (including NVCI physical management)
  
  


• Proven ability to work independently, remain calm under pressure, and support others in the moment
  
  


• Reliable transportation and eligibility to transport clients
  
  


• Strong track record of timely documentation, tracking, and administrative follow-through
  
  


• Physically able to meet the demands of the role, including crisis intervention if needed
  
  

Why Join Sample Supports?

We’re not your average human services agency. We invest in our people, challenge outdated systems, and create real opportunities for clients and staff alike. As a Training Lead, you’ll play a vital role in shaping the quality and integrity of our day programs while developing leadership skills that will serve you for years to come.

Health & Financial Benefits:

• Flexible Paid Time Off


• Medical Insurance including Dental and Vision


• Postpartum Wellness Package


• Hospital Indemnity Benefit


• Flexible Spending & Dependent Care Accounts


• Monthly Employer Contribution to Dependent Care Accounts


• Accident & Short Term Disability Insurance


• 100% Employer Paid Life & Voluntary Term Life Insurance


• Pet Insurance 


• Mileage Reimbursement


• Cell Phone Reimbursement 


• Discounted Cell Phone Plans


• 401k With Up to 4% Match

Wellbeing Benefits - Only at Sample Supports:

• Weekly Catered Lunches 


• Employee Assistance Program with Free Mental Health, Legal, and Financial Resources


• Monthly Wellness Seminars


• Paid Professional Development & Certification Opportunities


• Free Clinical Supervision for Qualified Degrees


• Annual Anniversary Gifts & Celebrations


• Bonus Opportunities for All Positions


• Dream Project - See Our Dreams Here!


• 5 & 10 Year Anniversary Trips - See the Trips Here!


• Virtual Sleep Training & Night Nanny Services for Eligible Parents


• Weekly Meal Services for Eligible New Parents


• Supplemental Parental Leave Pay for Qualified Employees