Direct Services Coordinator

DIRECT SERVICE COORDINATOR  

Job Category: Direct Services  

Job Status: Full-time, non-exempt 

Reports to: Branch Director, Cape Girardeau

Job Summary: The Direct Services Coordinator oversees the development and management of the direct services including the operations and staff/volunteers of the clothing closet and food pantry. 

Responsibilities: 

Administrative Leadership and Management 

• Create a warm and inviting shopping experience for clients served

• Greet clients and donors with a friendly, service-based attitude


• Connect families to community resources as needed. 

• Responsible for monitoring the workload of staff/volunteers and adjust as needed and create a sense of team within the department

• Ensure systems are efficient for clothing closet donation, sorting, and distribution including inventory management

• Ensure the clothing closet areas are organized and clean at all times


• Oversee process and pick-up of donations and deliveries from community partners as needed or

• Document all client distribution in internal database no later than the end of business each Friday, preferably daily

• Document all donor information in donor database within specified guidelines

• Coordinate, organize, and operate give-away events including but not limited to the school supply and Christmas assistance outreach programs. Responsible for employee/volunteer/and client satisfaction within the clothing closet and food pantry. Strive to build a strong sense of team within the department

• Attend trainings/meetings as

• Responsible for making community connections to increase program referrals, funding, and donation support as needed to serve clients in any of FAC programs


• Community presentations are required; a minimum of 2 presentations and/or community outreach events are required quarterly

• Responsible for volunteer recruitment and oversight in the program

• Participate as an active team member with all agency departments

• Maintain strong, open communication with direct supervisor regarding services delivered, concerns or questions

• As applicable with each resource center, record the refrigerator and freezer temperatures twice daily

Outcome Planning/PQI/Reports 

• Complete agency reports and statistics as needed or assigned

• Ensure procedures are followed to complete the Daily Sales Log and upload the Daily Sales report at the end of business each day

Strategic Planning and Program Management  

• Provide input in short- and long-term strategic planning for the Direct Service department with a focus on increasing number of clients served and daily sales

• Implement growth strategies as

• Maximize daily sales through monthly promotional events and posting Daily/Weekly Hot Deals

• Work in conjunction with the marketing department to film and post Daily Hot Deals

• Ensure clothing pricing system is efficient for promoting affordable clothing while also capitalizing on nicer items that can be priced higher

Qualifications & Preferred Skills 

• BA in human services field (or 2 years experience
  working retail and community outreach)

• Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies, and guiding investment in people and systems

• Core understanding of program development, organization, implementation, planning
  and evaluation

• Solid commitment to the principles of support and advocacy for foster and adoptive families

• Demonstrated leadership, team management, and interpersonal skills. Quickly establish rapport and build trust; strong verbal communication skills

• Flexible and a self-starter; multi-task while also being highly detail-oriented while meeting all deadlines.  

• Model ethical and professional behavior at all times

• Experience working with marginalized communities with a nuanced understanding of systemic oppressions

• Flexibility and adaptability, shift styles to fit the needs of a wide range of cultures, people, and organizations  

Compensation and Benefits  

• Compensation commensurate with experience

• Comprehensive benefits package including: 

• Highly-competitive health plan 

• Health Reimbursement Account (HRA) with generous employer contribution

• Life insurance and long-term disability provided at no cost to employee

• Voluntary life and short-term disability options available

• 403(b) retirement plan with up to a 6% employer match

• Flexible Spending Account with medical expense and dependent care options

• Employee Assistance Program

• Generous paid time off and holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members. 

Employee Name Printed: ______________________________                               

Employee Signature: __________________________________                              Date: __________________