Direct Support Professional

M-F FLEX 40 Hope, AR

Primary Duties and Responsibilities

• Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. 


• Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion


• Help customer achieve agreed-upon goals to improve quality of life and integration into the community


• Provide written daily updates of each shift’s activities using an online platform


• Observe the customer’s condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials


• Perform other duties as assigned

Key Competencies

• Quality decision making


• Effective communication


• Superior problem solving


• Interpersonal effectiveness


• Receptive to feedback


• Positive work ethic


• Instills trust


• Administrative effectiveness

General Requirements for All ICM Employees

• Understands and endorses ICM’s mission and vision


• Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed


• Understands and complies with all HIPAA regulations


• Maintains a clean and orderly work environment


• Must have a high school diploma or equivalent (some positions require additional education)


• Maintains prompt and regular attendance

Work Schedule