Direct Through Stock Manager

The DTS Manager oversees all Direct Through Stock operations for customer-owned materials—from inbound receiving through storage, documentation, movement, and delivery. This role ensures accuracy, speed, compliance, and service excellence across all DTS workflows. The DTS Manager leads a dedicated team, manages cross-functional communication with Sales, Project Management, Accounting, and Logistics, and drives continuous improvement of processes, systems, and customer experience. The position is both operationally hands-on and strategically oriented, charged with elevating DTS as a best-in-class service offering.

Key Responsibilities

Operational Leadership & Execution

• Direct daily DTS receiving, inspection, labeling, photo documentation, staging, storage, and outbound delivery preparation.
• Maintain high accuracy in all product movements, container tracking, and storage locations using ERP systems (e.g., Solar/Eterm) and internal DTS software/tools.
• Monitor job activity and prioritize workload to meet internal SLAs and delivery commitments.
• Ensure material integrity through proactive damage identification, escalation, and resolution.
• Oversee compliance with all DTS processes, documentation standards, and customer expectations.

Team Leadership & Development

• Supervise, coach, and develop DTS team members with an emphasis on quality, safety, productivity, and professionalism.
• Coordinate staffing, task assignments, performance feedback, training, and cross-training.
• Foster a culture of accountability, collaboration, and continuous improvement.

Process, Systems, & Technology Management

• Own the end-to-end DTS workflow and refine processes to improve throughput, accuracy, scalability, and ease of use.
• Leverage Power Apps, Power Automate, APIs, handheld devices, and other internal tools to streamline data capture, labeling, and product movement.
• Maintain and enhance digital photo packets, COI documentation, label standards, and storage records.
• Ensure accurate reporting and data integrity within systems, logs, and customer-facing documentation.

Cross-Functional Collaboration

• Serve as the primary liaison between DTS, Project Management, Accounting, Switchgear, and Logistics.
• Coordinate with Outside Sales and PM teams to ensure alignment on delivery timelines, PO requirements, job constraints, and complex material needs.
• Support customer and PM site visits, walkthroughs, and audits as required.
• Partner with Sales Leadership to educate customers and internal teams on DTS capabilities and value.

Customer & Stakeholder Experience

• Deliver exceptional service by providing timely updates, delivery notifications, organized documentation, and clear communication.
• Resolve issues quickly, involving appropriate internal teams to maintain trust and reliability.
• Monitor and enforce scheduling expectations to ensure efficient preparation of job-specific material.

Facilities, Inventory, & Safety Management

• Maintain a clean, organized, high-standard DTS facility that reflects a premium customer experience.
• Oversee storage optimization, pallet/container management, and space utilization.
• Ensure adherence to all safety standards, forklift/warehouse procedures, and regulatory requirements.

Required Qualifications

• 3+ years warehouse, logistics, or inventory management experience; experience with customer-owned material workflows preferred.
• Strong leadership skills with proven ability to manage and develop a team.
• High proficiency with ERP systems (Solar or similar), handheld scanners, and Microsoft Office Suite.
• Experience with process improvement, automation, or workflow optimization.
• Ability to manage complexity and prioritize work across multiple active jobs.
• Strong communication, documentation, and stakeholder-management skills.
• High attention to detail, accuracy, and organizational discipline.

Preferred Qualifications

• Experience with Power Apps, Power Automate, APIs, or similar automation tools.
• Knowledge of electrical distribution, lighting, switchgear, and construction-related material handling.
• Familiarity with DTS programs or reverse consignment workflows.

Success Metrics

• Accuracy of receiving, labeling, tracking, and photo documentation.
• SLA adherence and delivery timeliness.
• DTS team competency, consistency, and performance.
• Stakeholder satisfaction (PMs, Sales, Logistics, Accounting).
• Reduction of process friction and operational errors.
• Continuous improvement contributions and measurable efficiency gains.

Working Conditions

• Primarily warehouse-based with regular movement of materials, forklift operation, and physical activity.
• Standard business hours (7a-4p) with flexibility during high-volume periods.

Compensation Details: The expected base salary for this position is starting at $65,000 depending on experience.

Why should you join Shepherd Electrical Supply?

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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