Director

Chick-fil-A Odessa is seeking a highly skilled and motivated Director to lead our team and ensure an exceptional guest experience. This role is responsible for overseeing daily operations in any area of the restaurant— from order taking to food delivery — ensuring that every guest receives friendly, accurate, and fast service that reflects Chick-fil-A’s commitment to hospitality.

As aDirector, you will set the pace for service excellence, build and develop a strong team, and uphold the highest standards of cleanliness, speed, and customer care.

Position Type: Full-Time

Our Benefits Include:

• A positive, team-focused environment where you can impact guests and team members daily
• Flexible scheduling (always closed on Sundays)
• Hands-on learning directly from an experienced Operator and leadership team
• Intentional career development to help you reach professional goals
• Scholarship opportunities
• Competitive pay

Key Responsibilities

Leadership & Development

• Lead, mentor, and develop FOH team members to deliver Chick-fil-A’s signature hospitality.
• Foster a culture of teamwork, accountability, and positivity.

Guest Experience Oversight

• Ensure fast, accurate, and friendly service across front counter, drive-thru, and dining room operations.
• Monitor guest satisfaction metrics and implement improvements to elevate service.

Operational Excellence

• Manage daily FOH operations, including cash handling, line flow, and guest interactions.
• Maintain high standards for cleanliness, order accuracy, and speed of service.

Collaboration with Kitchen

• Partner with BOH leadership to ensure seamless food handoff and order accuracy.
• Communicate effectively between FOH and BOH teams to maximize guest satisfaction.

Shift & Staff Management

• Ensure FOH shifts are properly staffed and team members are equipped for peak service times.
• Quickly resolve service or staffing issues to keep operations running smoothly.

Performance & Efficiency

• Track key performance indicators such as order accuracy, speed of service, and guest feedback.
• Implement process improvements to increase efficiency and elevate the guest experience.

Training & Mentorship

• Train FOH team members in service standards, order accuracy, and guest care.
• Develop future FOH leaders through coaching and intentional growth opportunities.

Preferred Qualifications

• At least 1 year of proven leadership experience in hospitality, retail, or restaurant management
• Strong communication and interpersonal skills with a focus on guest care
• Experience leading a team in a high-volume, fast-paced environment
• Ability to manage cash handling, order systems, and guest feedback effectively
• Strong problem-solving and multitasking abilities
• Physically able to stand for long periods and lead during peak shifts

Desired Skills

• Passion for hospitality and serving others
• Dependability, adaptability, and structure-driven leadership
• Ability to inspire and motivate a team toward excellence
• Commitment to Chick-fil-A’s values and standards

Note: Most Chick-fil-A® restaurants are independently franchised and operated. All employment decisions, content, and policies are set by the local Operator.

Work schedule

• Weekend availability
• Monday to Friday
• Day shift
• Night shift

Benefits

• Paid time off
• Health insurance
• Paid training
• Employee discount
• Referral program