Director 3 - Facilities Operations

Director of Facilities Operations

Location: Geneva, New York
Industry: Facilities Management / Higher Education
Employment Type: Full-Time
Experience Level: Director (5+ Years)
Relocation Assistance: Available

Position Overview

Carter Support Services is seeking a strategic and experienced Director of Facilities Operations to lead large-scale, integrated facilities management (IFM) operations within a complex environment.

This role requires a high-impact leader who can oversee multi-functional operations, manage significant budgets, and collaborate directly with executive leadership and key stakeholders. The ideal candidate will bring a strong balance of operational excellence, financial acumen, and leadership capability.

Key Responsibilities

Facilities & Operations Leadership

• Oversee maintenance and operations of building systems including HVAC, electrical, plumbing, and utilities
• Lead integrated services including custodial, grounds, and construction operations
• Ensure safe, efficient, and compliant facility operations

Financial Management

• Manage and oversee an annual operating budget of up to $9M
• Drive financial performance through forecasting, cost controls, and optimization strategies

Capital Projects & Construction

• Lead construction and capital improvement projects from planning through execution
• Ensure projects are delivered on time, within budget, and aligned with operational goals

Executive & Client Engagement

• Build and maintain strong relationships with C-suite stakeholders and key partners
• Translate operational and financial data into actionable insights for leadership

Team Leadership & Development

• Lead, mentor, and develop cross-functional teams in a complex environment
• Oversee hiring, training, and performance management of staff and leadership teams

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum 5 years of management experience leading facilities or operations teams
• Minimum 5 years of experience in Integrated Facilities Management (IFM)
• Proven experience managing multi-million-dollar operating and/or capital budgets
• Strong ability to influence and communicate with executive leadership
• Experience working in complex environments such as higher education, healthcare, or large campuses preferred

What We’re Looking For

• Strategic thinker with strong operational leadership
• Financially driven with experience managing large budgets
• Strong communicator who can influence at the executive level
• Proven leader in facilities, construction, and project management
• Ability to thrive in a fast-paced, complex environment

About Carter Support Services

Carter Support Services connects high-performing professionals with impactful leadership opportunities. We focus on aligning top talent with organizations that value operational excellence, strategic thinking, and long-term growth.