Director, Adobe Client Delivery Lead

You will lead Perficient's Adobe delivery on one of our most demanding enterprise accounts, a global industrial manufacturer that sells through an independent dealer network across more than a hundred countries. The program spans content supply chain, digital marketing, and the agentic capability being built on top of both.

These are not standard AEM problems. Thousands of products across dozens of languages and markets. A brand that has to hold its shape through dealers the client does not own. Customer data split between direct channels and dealer relationships, where identity resolution decides whether personalization is possible at all. The content operation has to produce at a volume that only works when it is engineered rather than staffed. The leader who takes this on will be judged on whether the program produces business outcomes the client can measure, not on whether the platform went live.

This is a delivery role. You are billable, you are accountable for the program, and the account grows because the current work earns the next phase.

What you will own

Program delivery

• The full Adobe program, from estimate through value realization against the business case the client approved.
• Engagement financials. Resource plans, budgets, forecast accuracy, and margin on every statement of work.
• Recovery when a workstream slips, including the conversation with the client executive who is losing confidence.
• Risk and quality across a distributed team working in multiple regions and time zones.
• A delivery method that fits the work. Agile where the software allows it, staged governance where procurement and enterprise review do not.

Solution direction

• Architecture across content supply chain, customer data, and journey orchestration, including where Adobe stops and the client's existing stack takes over.
• Integration design across APIs, automation, and the systems of record nobody is going to replace.
• The agentic roadmap, including CX Coworker, Agent Orchestrator, and GenStudio, sequenced against what the client's content operation can absorb.
• The technical call when the room is split and the decision cannot wait for consensus.

The client relationship

• The executive relationship across marketing, IT, and the digital leaders who own the roadmap.
• Advisory on future-state marketing capability, including which capabilities to build and which to retire.
• Account growth that comes out of delivery. Scope expands because the current program deserved it.
• The candor to tell a client executive that the plan they are attached to will not work.

Team

• A cross-functional team spanning strategy, architecture, engineering, and content operations across regions.
• Development of the leaders under you, including the ones who will run the workstreams you used to run.
• Talent decisions on the account, including who belongs on it.

• Twelve or more years delivering Adobe implementations at enterprise scale, with accountability for whole program outcomes rather than a single workstream.
• Programs delivered across Adobe Experience Manager, Adobe Experience Platform, Real-Time CDP, Adobe Journey Optimizer, and Workfront.
• Content supply chain transformation delivered in production, including asset production workflow, DAM architecture, localization at volume, and the operating model change that made the platform work.
• Marketing transformation or customer experience modernization owned from business case through measured outcome.
• Ownership of engagement financials, including resource plans, budgets, forecast, and margin.
• Delivery leadership across distributed teams in multiple geographies.
• Complex program delivery in manufacturing, industrial, or another business that reaches its customers through an independent dealer or distributor network.
• Substantial billability while carrying account leadership responsibility.
• Bachelor's degree or equivalent professional experience.
• Willingness to travel up to 50% for client engagements and team leadership.

Preferred

• CX Coworker, Agent Orchestrator, or GenStudio delivered or piloted with a client.
• Generative AI applied to content production at volume, with throughput results you can substantiate.
• Adobe certification at the architect or expert level across AEM Sites, Journey Optimizer, Real-Time CDP, or Workfront.
• B2B customer data architecture where identity has to resolve across a channel partner who owns the relationship.
• Adobe integrated with Salesforce or an ERP-anchored product data source.
• Time inside a global manufacturer's marketing organization.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $150,584 to $209,800. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

WHO WE ARE
Perficient is a leading global digital consultancy. We imagine, we create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients - the world's largest enterprises and biggest brands succeed

WHAT WE BELIEVE
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special. 

 We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders…and we're not done yet. 

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees  and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. 

Applications will be accepted until the position is filled or the posting is removed.

 

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodations due to a disability, please contact us.

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