Director Applications ERP- Hybrid

Job DescriptionJob Description

Position Summary:
Provides leadership and accountability for the ERP application portfolio

Responsibilities:

Provides the overall leadership and accountability for the planning, design, maintenance, and support of enterprise wide ERP applications; technical support, integration, and decision support, furthering the mission, vision, and goals of UMass Memorial Health (COMPANY).

Provides highly responsive customer service programs and processes that meet customer requirements and solve underlying problems with assigned application portfolio.

Maximizes the effectiveness of the applications portfolio through the ongoing program portfolio management, delivery, and performance measurement of ERP applications.

In collaboration with AVP, provides ongoing leadership regarding the assessment, evaluation, and implementation of new technologies.

Provides operational management of the data integration, reporting, and training in order to develop a measurably effective and efficient application operation.

Mentors, develops, recruits, and retains a proactive, service-oriented team. Fosters an environment that promotes professional growth, and staff development through effective leadership and education.

Assists the AVP of Applications to prepare and manages the annual applications capital and operations budgets effectively.

Ensures interaction and communication with key business and clinical leaders promotes full understanding of enterprise strategies and goals.

Establishes effective governance and portfolio management processes to ensure stakeholder engagement, consensus on portfolio prioritization, effective resource management, and functional accountability through all phases of an initiative’s lifecycle.

Keeps informed of new technology trends and investments, establishing credibility, so that informed recommendations can be made in support of the COMPANY enterprise business and clinical needs.

Provides oversight and point of leadership contact with vendors in assigned application portfolio, direct impact consultants and other third-party relationships appropriately and professionally while maintaining the best interest for the COMPANY and its affiliates.

Standard Management Level Responsibilities

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Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.

Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.

Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.

Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.

Ensures adequate equipment and supplies for department.

Develops and maintains established departmental policies, procedures, and objectives.

Ensures compliance to all health and safety regulations and requirements.

Maintains, regular, reliable, and predictable attendance.

Performs similar or related duties as required or directed.

Qualifications:

Required:

Ten (10) years of related experience, including seven (7) years of leadership & staff management experience.

Comprehensive knowledge of the methods and processes for the selection or development and implementation of applications software to meet business and/or clinical and related practice management information system needs.

Ability to provide effective leadership to multi-discipline teams.

Excellent project management and communications skills.

Experience working with Workday as an ERP solution.

Bachelor’s degree in Computer Science or an equivalent combination of education and experience, with related knowledge in information systems.

Company DescriptionWe provide competitive technical talent that enables companies to achieve exceptional results.Company DescriptionWe provide competitive technical talent that enables companies to achieve exceptional results.

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