Director Assistant, Enterprise Risk Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

As a Director Assistant to the Senior Vice President, Enterprise Risk Management (ERM), you will play a critical role in driving strategic priorities, managing day-to-day operations, and serving as a trusted advisor. The successful candidate should be a dynamic individual who is proactive in anticipating and adapting to the needs of the ERM team and is focused on accuracy, speed, flexibility and attention to detail. Critical to the success of this position are strong communication skills, a team-player attitude and the ability to develop positive working relationships with a wide range of colleagues both within and outside of American Express.

• Manage various initiatives such as executive presentation building, monthly headcount reporting, and new-joiner onboarding


• Serve as a strategic thought partner for the Senior Vice President and act as a central point of contact between the ERM leadership team and other key partners


• Partner with the Enterprise Risk Management & Risk Oversight (ERM&RO) Exec Office on initiatives such as our ERM&RO Engagement Team, DE&I workstreams, and People Agenda communications and events


• Identify opportunities for process improvements


• Support and/or lead ad-hoc requests and special projects as needed


• Build relationships with key partners across the company, including Business Unit exec offices, external consultants, and regulators

Minimum Qualifications

• Bachelor's degree in Business, Finance, Economics, or other related area


• Intermediate to advanced proficiency in Microsoft Office, including Word, Excel and PowerPoint


• Proven experience (at least 7 years) working in a fast-paced, complex, and dynamic environment, preferably with senior executives and C-suite offices


• Excellent organizational and interpersonal skills, demonstrating good judgment in dealing with senior executive offices and key stakeholders


• Strong attention to detail while anticipating needs of stakeholders and responsive to requests in a timely, efficient manner


• Excellent communication (oral, written, listening) skills, a positive attitude and solution-oriented demeanor


• Strong sense of integrity with ability to handle confidential and sensitive information with discretion


• Ability to prioritize multiple tasks with minimal guidance and to proactively identify and resolve issues


• Be onsite 3 days a week and when there are Board or committee meetings, subject to change as needs evolve

Preferred Qualifications

• Previous experience in financial services and/or risk management


• Natural curiosity to lean in even when objectives are ambiguous

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Bonus incentives 


• 6% Company Match on retirement savings plan 


• Free financial coaching and financial well-being support 


• Comprehensive medical, dental, vision, life insurance, and disability benefits 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.