To be effective, an individual must be able to perform each job duty successfully.

• Directs the Northern, Central and Southern Branch Facilities Assistant Managers, (BFAM), as it pertains to their daily job responsibilities, duties, tasks and projects, their personal development, goal setting and achievement of goals as well as providing them with ample opportunity to grow and enhance their skills. 

• Oversees and manages the BFAM in their management of the Branch Facilities Maintenance Technicians (BFMT), as it pertains to their daily job responsibilities, duties, tasks and projects, their personal development, goal setting and achievement of goals as well as providing them with ample opportunity to grow and enhance their skills. 

• Offers support and assistance to the BFAM with any needs as it pertains to the management of the BFMT, including goal setting, achievements and disciplinary actions.

• Ensure the Team adheres to the same professional image, consistently maintaining, enhancing quality service, and addressing all needs while supporting the image and branding of the credit union.  

• Ensure Facility Standards are adhered to, while also encouraging the Team to continually monitor Branches for compliance to said Standards.

• Assist in managing branch-space utilization data and planning for organizational growth projections, capital project prioritization, and design facilitation.  To include special projects as required in branches.

• Manage the contracted services for branch locations and ensures that all contracts meet MACU guidelines and standards.

• Responsible for overseeing the appropriate response and resolution is received on all Branch Tenants/Department needs, issues and concerns in a timely and efficient manner.  

• Must have the ability to delegate duties/tasks/projects accordingly and then follow up as needed to ensure quality and budget constraints are adhered to.  

• Responsible for overseeing the coordination with the Real Estate and Construction Team on contractual obligations, risk assessment and lease guidelines for Property Management of Branch Tenant spaces as well as vacant properties.  

• Responsible for overseeing the development of the landscape and janitorial scope of work and budgetary needs including obtaining competitive bids as it pertains to branches.  Responsible for overseeing the review of annual contracts for landscape and janitorial vendors.  

• Responsible for overseeing the coordination with BFMT to perform annual inspections to determine needs and develop the necessary scope of work, budget and Project Charter for refreshes/refurbishes. Oversees the continuation of the coordination for scheduling, monitoring, completion of and reconciliation of the project.

• Provides on-time, on-schedule, and on-scope project delivery. 

• Monitors the performance of Risk Assessment on each vendor/sub-contractor for landscape and janitorial.

• Responsible for reviewing invoices to original proposals for accuracy and approves within limit. 

• Assist Corporate Facilities Team with the management of Space Planning data, changes, etc. 

• Frequent travel to the credit union branches is required.

• Perform other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Five to eight years of similar or related experience preferred.

Education

Bachelor’s degree preferred with preferred course of study in Facilities Management, Property Management, Construction Management or Business Management OR a minimum of 5 years related experience.

Licenses, Certifications, Registrations

Valid Driver’s license with good driving record.

FMP, CFM, CPM or PPI will be required, or to obtain within a reasonable timeframe after hire.

Managerial Responsibility

Has leadership/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 3 to 10 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

Computer/Office Equipment Skills

• Intermediate to advanced skills in the following:  calculator, computer operating skills (windows navigation, mouse/keyboard functionality), Microsoft Outlook,

• Must have the ability to type a minimum of 35 words per minute.

Language Skills 

• Demonstrated ability to clearly communicate verbally and in writing.

• Demonstrated ability to read and follow instructions.

Other Skills and Abilities

• Demonstrated excellent customer service skills.

• Proactively solves problems and actively improves processes and create efficiencies.

• Professional, exercises personal discretion and independent judgement.

• Adaptive to change, responds positively to altered circumstances or conditions.

• Excellent inter-personal skills, including the ability to lead and collaborate with multiple teams.

• Possess a desire and willingness to learn and continually update knowledge of financial concepts, strategies, systems etc.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***