Director, Client Management

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centers & Networks and Residential. Focused on making energy safe, reliable, efficient, productive and green, the company’s 130,000 plus employees achieved sales of about 31 billion US dollars (22.4 billion euros) in 2011, through an active commitment to help individuals and organizations make the most of their energy.
Position Summary:

Responsible for managing a book of international client business by both developing and leading a team as well as performing the duties required to satisfy the contractual commitments for the International Supply & Sustainability clients of Schneider Electric.
Character Requirements:

Integrity:

being above board in all internal & external relationships
Decisiveness:

has the ability to sort through information and make appropriate and timely decisions
Initiative:

recognizes opportunity and action without being asked
Diligence:

energized by being diligent in meeting deadlines and completing tasks on time.
Thoroughness:

pays close attention to detail and produces accurate work in a timely fashion
Responsibility:

understands expectations and follows through in accomplishing them
Position responsibilities:
Serve as the executive sponsor for an assigned group of international clients.
Manage and lead a team of Client Managers assisting them with both the Operational Leadership and Commercial Leadership with customers.
Facilitates communication between Client Management team and other departments within the organization as necessary.
Perform some or all of the duties of a Client Manager, including the possibility of directly managing a customer(s).
Complete understanding of the basic operation of the international clients including, but not limited to, the client’s business operation, key contacts and their respective roles, their market risk tolerance, and their industry pressures.
Ability to create a strategic account plan (SWOT) with your client managers to develop ways to expand and retain the entrusted business.
Ultimate responsibility for your team’s client contract renewals, additional energy management services, and negotiations of said items either thru direct interaction with your group of customers or by mentoring and training your team to fulfill this role.
Collaborate with internal sales teams to introduce Schneider Electric’s capabilities to the assigned clients and identification of potential solutions to be offered.
Lead, manage, complete, and delegate tasks specific to the assigned international clients to ensure each client is served with excellence and sees the value being delivered.
Lead the assigned clients to making cost effective decisions related to their energy costs and usage to strategically position each company, including some transactional responsibilities.
Coordinate assigned international client meetings using both your team members and internal resources when appropriate, prepare the materials for the meeting(s), and present to all levels of the client’s organization.
Ability to learn and effectively use Schneider Electric’s proprietary databases designed to assist in managing the client’s energy program.
Develop training programs for the development of your team members.
Facilitating annual reviews, discussing compensation and career development of your team members.
Essential skills and qualifications:
Bachelor’s degree required, along with a minimum of 5 years experience in a service industry with direct customer-interface experience either in sales or client relationship, or equivalent experience.
Existing knowledge of the energy industry and a proven track record of generating and/or leading energy or sustainability related opportunities for an end user.
Proficient computer experience in Microsoft Office Products particularly Word, Excel, and PowerPoint.
High commitment to the company’s vision and values.
Excellent analytical skills and attention to detail.
Excellent communication skills both verbal and written.
Proven track record of providing excellent customer service internally and externally.
Effective managing and developing a team environment.
Available to clients and your client managers on off hours.
Non-Essential skills and qualifications:
Energy commodity sales, sustainability reporting/compliance, climate change consulting, risk management, and/or Demand Side Management (DSM) experience a plus
Project Management Professional certification and use of corresponding software a plus
MBA
Advanced computer proficiency.
Let us learn about you! Apply today.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€34bn global revenue
128 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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