Director, Clinic Operations

The Director of Clinic Operations oversees a large team, including experienced professionals and subordinate managers. Their primary focus is on tactical and operational planning with a short- to mid-term perspective, taking substantial responsibility for achieving broad organizational goals through their team. The Director ensures the effective day-to-day operation and service delivery across assigned clinics, managing operational efficiency and the quality of services at all locations. They directly supervise Practice Managers and spearhead initiatives to improve clinical outcomes and operational performance, enhancing experiences for both staff and patients. Furthermore, the Director fosters strong professional relationships with physicians, hospital partners, staff, patients, and the broader community.

Essential Job Functions

• Responsible for oversight of clinical operations across assigned region, supervising assigned personnel to ensure quality patient care, including forms and procedures as required.
• In collaboration with the Practice Manager, monitors and ensures operational performance goals are met. Works with practice manager to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.
• Administers policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
• Monitors that office space, supplies, are maintained appropriately for medical staff and patient care in assigned clinics.
• Create, analyze and present data and reports as relevant to clinical operations. 
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff.
• Works with senior management to ensure operations and relations are effective
• Attends required meetings and participates in committees as requested.
• Monitors to ensure personnel forms and/or records are kept updated and submitted to other departments in a timely manner.
• Ensures that offices for new and incoming physicians are ready and equipped.
• Mentors managers on the coordination of staff work activities and serves as resource to medical management staff in various market(s).
• Evaluates and makes recommendations for business development and expansion opportunities within assigned territories.
• Provides leadership and mentoring to staff in establishing department objectives related to staffing, policies and procedures.
• Monitors patient satisfaction and implements plans and programs to continually enhance services provided.
• Ensures all operational services meet regulatory and quality standards.
• Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing or related field
• >3 years of clinic operations, including one year of supervisory experience
• Working knowledge of Microsoft Office applications, including Excel
• Computer literacy
• Knowledge of organization policies and procedures and ability to apply principles to solve everyday
• Knowledge of fiscal management and human resource management techniques
• Knowledge of office management techniques and practices
• Skill in gathering, analyzing, and evaluating data
• Skill in written and verbal communication
• Ability to exercise initiative, problem solving, decision-making
• Ability to establish priorities and coordinate work activities
• Strong business acumen and proven leadership skills
• Good communication and customer service skills

Preferred Education, Experience & Skills

• Foundational understanding of clinic financials with the ability to analyze operations and continually implement efficient operational processes required
• Professional healthcare license or certification preferred
• Strong knowledge of Microsoft Office applications, including Excel

Key physical and mental requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

FLSA Classification: Exempt

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

12/2024