Director, Content Strategy

About The Role

We are seeking a highly skilled and experienced Director of Content Strategy with unique talents for content strategy, complex navigation design, UX, project scoping and team management. This senior member of our Experience team will lead our Content Strategy practice and work closely with our Digital Strategy, UX, and UI teams responsible for crafting intuitive and efficient digital experiences through strategic planning, organization, and implementation of best practices and standards. 

At Prophet, we value open minds. As a Director of Content Strategy within the Experience team, you value mentoring and are excited by the opportunity to encourage your colleagues to create with courage. You step up to find solutions to teaming and encourage cross collaboration between all disciplines at Prophet. You seek inspiration from the world around you and are eager to bring your fresh ideas to inspire the Experience team. 

Your Day to Day

• Provide content strategy leadership on digital experience projects and manage, mentor and lead members of the content strategy team 


• Conduct research and understand business objectives, user needs, technology, and competitive analysis 


• Analyze content strategy approaches and recommend strategies, interactions, or approaches 


• Lead the creation of IA, card sorting, navigation review and sitemap creation as well as best practices for content strategy and content schema creation 


• Collaboration with the account team and client on project objectives and deliverables 


• Collaborate with internal teams to define and develop content and user strategy 


• Assist in the management of client expectations throughout project lifecycle to ensure consistency and quality in experience design deliverables 


• Oversee multiple projects and ensure content strategy tasks are completed in a timely manner 


• Assist in client presentations to create buy-in for recommended strategies and solutions 


• Receive client feedback, evaluate and recommend refinements and help resolve issues 


• Assist in new business development meetings and pitches 


• Provide level-of-effort and time estimates for project deliverables to assist account service team 

What You Bring

• 10+ years' experience creating content strategies across multiple channels and platforms such as websites, mobile apps, web applications, microsites, social media, or email 


• Experience working for a digital services company preferred 


• Understanding of digital ecosystem, digital marketing programs, how digital properties or products fit into a marketing strategy 


• Ability to use analytics to inform user research and recommendations 


• Aptitude for understanding complex subject matters preferred; ability to quickly grasp core ideas of varied and complex topics required 


• Ability to handle competing and/or tight deadlines, great organizational skills and attention to detail required 


• External client experience and presentation skills required 


• Excellent communication skills essential 


• Work samples required