Director - Corporate Operations (IADC)

Summary:

Under the supervision of the Executive Vice President (EVP), the Director of Corporate Operations serves as the primary administrative, operational, and records management lead for the Ibero-American Development Corporation (IADC). This role provides high-level executive support to the EVP, coordinates governance functions of the Board of Directors, and oversees key corporate administrative, financial processing, and records management systems.

The Director ensures the efficient day-to-day operations of the Corporation, serves as a central point of contact for internal and external stakeholders, and supports organizational effectiveness through strong coordination, compliance, and communication practices.

Essential Functions:

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Reports directly to the Executive Vice President (EVP) and manages the EVP’s calendar, priorities, communications, and travel.
• Serves as the primary point of contact for internal and external stakeholders, ensuring timely, professional, and confidential communication, and acting as a liaison between the EVP, staff, Board, and partners.
• Coordinates all Board of Directors functions, including scheduling meetings, preparing materials, maintaining records, recording concise and accurate minutes, tracking action items, and ensuring compliance with governance procedures.
• Oversees corporate administrative operations, including correspondence, document preparation, meeting and event coordination, and organizational logistics.
• Manages corporate records and information systems, including real estate transaction documentation, corporate files, customer records, mailing lists, and compliance with record retention policies.
• Performs key financial administrative functions, including processing daily deposits, managing tenant security deposits and petty cash, supporting purchasing, and assisting with insurance documentation and claims.
• Maintains inventory and accountability of organizational assets, supplies, and equipment, and reports any misuse or discrepancies.
• Coordinates meetings, events, travel, and community engagement activities, representing the organization as needed.
• Responds to tenant, client, and public inquiries, ensuring appropriate routing, issue resolution, and follow-up.
• Maintains flexibility to work outside regular business hours and performs other duties as assigned by the EVP or designee.

Authority:

This position holds a relatively high degree of independence within the framework of the agency’s policies and procedures. The individual must be resourceful and able to display initiative and understanding of management systems and interpersonal relations.

Position Qualifications:

Competency Statement(s)

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
• Leadership- Ability to Motivate, influence, and support others to accomplish team and organizational goals.
• Training & Presentation Skills.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.

Skills and Abilities:

• Bilingual English/Spanish required.
• Associate’s or Bachelor’s degree in Business Administration, Office Administration, or related field preferred.
• Minimum of three (3) years of executive-level administrative or operations experience preferred.
• Experience in nonprofit, real estate, or legal environments preferred.
• Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint) and database systems.
• Strong organizational, time management, and multitasking skills.
• High level of discretion and confidentiality.
• New York State Notary Public License required within two (2) months of hire.
• A combination of training and experience may be accepted as determined by the Executive Vice President.

Physical Demands:

The position does require occasional standing, squatting, lifting of up to approximately 10 lbs. And frequent sitting.

Ibero-American Development Corporation is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, gender identity or expression, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.

Revised 5/2012, 8/2019, AP1/2021, EM4/2026