Director, Credit and Collections

Our Department: Corporate Finance Are you a visionary leader ready to transform credit and collections? Do you excel at optimizing processes and leveraging cutting-edge automation to drive financial excellence? We're searching for a highly strategic Director of Credit and Collections to lead our team and revolutionize our accounts receivable functions! What You Will Do In this pivotal role, you'll develop best-in-class credit policies and lead a high-performing team to recover outstanding receivables across a diverse portfolio, including SaaS, software, and hardware.You're the ideal candidate if you possess a deep understanding of B2B credit risk, commercial collections, and customer success strategies, from small subscriptions to enterprise accounts. Crucially, you'll drive IT automation (RPA, AI) and process improvements in our dynamic, technology-driven environment. Reporting directly to the VP, Finance Transformation, you'll safeguard our financial health, maximize cash flow, and ensure customer success. Streamline Systems: Champion process and tech improvements across credit approval, order-to-cash, and collections workflows to boost speed, accuracy, and scalability. Build a High-Impact Team: Lead, mentor, and grow a results-driven team focused on performance, accountability, and exceptional internal and external service. Drive Smart Credit Decisions: Oversee credit risk assessments for new and existing customers, factoring in financial health, contract structures, and industry dynamics. Own Collections Performance: Direct all collections efforts to reduce DSO and bad debt across subscription and hardware revenue streams—delivering on SLAs and business goals. Analyze & Act: Deliver data-driven insights and reporting on aging receivables, credit risk, and bad debt trends. Present strategic recommendations to senior leadership. Ensure Audit-Ready Compliance: Maintain full adherence to regulatory, internal control, and audit standards. Collaborate to Win: Partner cross-functionally with Sales, Finance, Legal, and Ops to support healthy growth and customer experience. Manage External Vendors: Oversee relationships with third-party collection agencies and credit bureaus as needed. Bachelor's degree in Finance, Accounting, Business Administration, or a related field. MBA or relevant professional certification (e.g. CCE) preferred. Minimum of 8-10 years of progressive experience in credit and collections, with at least 3-5 years in a leadership or management role. Demonstrated experience in a company with both software/SaaS and hardware product lines is highly preferred. Proven track record of successfully managing large accounts receivable portfolios and improving DSO. Strong analytical skills with the ability to interpret complex financial data and make sound credit decisions. Excellent leadership, team-building, and interpersonal communication skills. In-depth knowledge of credit risk assessment methodologies, commercial credit laws, and collections best practices. Proficiency with ERP systems (e.g. Oracle, NetSuite, SAP) and dedicated credit & collections software such as FIS/GetPaid. Advanced Excel skills for data analysis and reporting. The emphasis on process improvement and technology adoption highlights its commitment to efficiency and financial excellence. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office. This compensation range is based on a full time schedule. Hiring Range $144,584.00-$245,920.00 Pay Rate Type Salary Bonus Eligible? Yes Commission Eligible? No Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now' button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.