Director - Customer Engineer (India-Based)

Building the Organization: Responsible for creating the Field Service Organization, which includes hiring, onboarding, and upskilling talent to meet business requirements. Leadership: Provides direction, coaching, and development for team members. Problem Solving: Identifies and resolves technical, operational, and organizational issues. Customer Relationship Management: Maintains and develops relationships with customers. Operational Management: Manages financial, manpower, and operational requirements. Communication: Effectively communicates business progress, goals, and updates. Safety Practices: Ensures appropriate safety practices among team members. Quality Improvement: Promotes processes to reduce cycle time and drive continuous improvement. Sound Industrial Engineering practices related to the Semiconductor Domain (e.g., preventive and corrective maintenance). Comprehensive understanding of the semiconductor industry, wafer FAB equipment, and chip manufacturing processes. In the absence of semiconductor domain experience, an equivalent background in biotechnology manufacturing or pharmaceutical manufacturing is preferred. Bachelors/Masters in Engineering or Equivalent. Preferably in Mechanical, Electrical, Mechatronics, Industrial, Chemical and Metallurgy. Additional Certifications complementing the Semiconductor, Pharma or Biotechnology domain will be a value add.