Director, Environmental Services

Description

JOB SUMMARY

Under the general direction of the Chief Human Resources Officer, the director will provide leadership, direction and management oversight for continuous improvement of the standard EVS operating model within the facility. Leads all operational coordination for environmental services for multiple sites. Provides staff leadership, makes sound business decisions in support of the hospital’s mission; and supports the hospital’s vision to be a leader in providing the best facility for patient care, safety, service and value. Manages the day-to-day operations of the department; ensures a consistently high level of cleanliness and appearance for patients, visitors and staff. Their goal is to maintain a consistent level of service quality that complies with JCAHO, federal, state, and local guidelines, as well as organizational and departmental policies and procedures. The Director must be able to work semi-autonomously in a fast-paced and dynamic environment while supervising a team of 20 to 35 staff members. Additionally, the Director will need to create win-win solutions for managing supplies, equipment, and specialized services in collaboration with outside vendors.

STANDARDS OF PERFORMANCE

1. Develop a Strategic Plan: Formulate a comprehensive strategic plan for the department that seamlessly aligns with the broader organizational strategic objectives. This plan should outline clear goals, strategies, and actions to enhance departmental performance and contribute to the overall mission of the organization.
2. Monitor Key Performance Improvement Activities: Implement a systematic approach to track and evaluate key performance improvement initiatives. This includes identifying critical indicators that measure success and assessing the effectiveness of changes implemented in processes to ensure continuous improvement.
3. Formulate and Analyze Budget: Develop, communicate, and conduct thorough analysis of the departmental budget. This encompasses both operational and capital budgets, detailing anticipated expenditures and justifying requests for capital investments as needed to support departmental functions.
4. Establish a Departmental Dashboard: Create a comprehensive departmental dashboard that visually represents key performance indicators (KPIs) and trends over time. This tool will facilitate regular monitoring and review, allowing for timely decision-making and adjustments to strategies as necessary.
5. Comprehensive Waste Management Program: Design and implement an all-encompassing waste management program that delineates clear objectives, operational requirements, and reporting procedures. This program should include detailed processes for managing various waste forms, along with the necessary manifests and documentation to ensure compliance with regulations.
6. Conduct Performance Reviews: Schedule and execute performance evaluations for staff members (new hire 90 days and annually). Use these reviews to provide constructive feedback, set new goals, and identify opportunities for professional development.
7. Personnel Competence Assessment: Implement a structured assessment process to evaluate the qualifications and competencies of department personnel, adhering to the organizational timeframe for these evaluations.
8. Set Standards for Cleaning Contractors: Establish rigorous standards for the selection and procurement of cleaning contractors to ensure they possess the necessary competencies and qualifications to meet established safety, sanitation, and regulatory standards.
9. Oversee Contractor Performance: Actively manage and oversee the performance of all external contractors involved in providing environmental hygiene services. Regular assessments will ensure compliance with contractual obligations and performance standards.
10. Human Resources Management Activities: Take charge of human resources activities, including hiring, transferring, suspending, promoting, discharging, assigning, rewarding, coaching, and disciplining staff members. This will ensure a well-functioning team aligned with departmental and organizational goals.
11. Effective Staffing Schedule: Develop and maintain a comprehensive staffing schedule that optimizes personnel deployment for the housekeeping program. Ensure adequate coverage for cleaning activities across the hospital, care center, and off-site properties while adhering to OSHA standards and Joint Commission guidelines.
12. Monitor Contracted Services: Oversight of contracted services, including pest control, linen services, and management of biomedical waste, ensuring that all services are delivered efficiently and meet quality and safety standards.
13. Internal Laundry Services Management: Ensure the operational integrity of internal laundry services by monitoring workflow, staff performance, and adherence to infection control standards.
14. Linen Item Purchases: Conduct thorough evaluations of linen item purchases, ensuring that all materials meet established quality standards and assessing suppliers for compliance with these standards.
15. Maintain Linen Par Levels: Establish and continuously monitor appropriate linen par levels for all operations to ensure a consistent supply that meets the demands of the facility.
16. Adhere to Infection Control and Safety Standards: Guarantee that departmental operations consistently comply with infection control protocols and safety regulations, thereby minimizing risks to patients and staff.
17. Emergency Protocols Development: Create detailed emergency protocols for housekeeping and laundry services to be enacted during disaster situations. These protocols should outline procedures and ensure the availability of supplies for facility evacuation as needed.
18. Policy and Procedure Evaluation: Regularly review and evaluate departmental policies, procedures, and cleaning standards across all facility areas, proposing revisions or new protocols as necessary.
19. Continuing Education Coordination: Coordinate and facilitate ongoing education opportunities for staff members to ensure they remain knowledgeable about best practices, regulatory updates, and operational efficiencies.
20. Program Development Recommendations: Make informed recommendations to Administration regarding the development of new initiatives and research projects that support special departmental goals and improve service delivery.
21. Performance Improvement Program Maintenance: Oversee the assessment and continuous enhancement of the department’s performance improvement program, ensuring that it aligns with organizational standards and objectives.
22. Budget Preparation and Management: Prepare the departmental annual operating budget and capital equipment budget, ensuring all expenditures are carefully monitored and remain within approved limits throughout the fiscal year.
23. Regulatory Compliance: Ensure that the organization’s facilities are maintained in accordance with JCAHO standards, as well as applicable federal and state regulations, and adherence to departmental policies and procedures.
24. Monthly Staff Rounding: Conduct regular monthly rounds to engage with staff members, addressing any concerns and ensuring compliance with internal procedures.
25. Audit Program Development: Develop and implement a comprehensive audit program that measures satisfaction levels among patients, family members, staff, and department leaders regarding the quality and effectiveness of Environmental Services.
26. Engagement Level Monitoring: Ensure that Environmental Services engagement levels are maintained consistently at or above target levels as defined and approved by Executive Leadership.
27. Management of MSDS (Material Safety Data Sheets): Establish and maintain centralized database where all MSDS are easily accessible to employees via digital platform (MSDS online). Conduct regular training sessions to educate employees about the importance of MSDS, how to read them, and the information they contain. 
28. Additional Duties: Perform other responsibilities and tasks as assigned within the scope of departmental operations to support the organization’s mission and objectives.

Requirements

Minimum Level of Education: Education level equivalent to completion of four years of college* with a concentration in management or a related field. (*high school diploma with 3-4 years working experience in Environmental Services in a comparable Health Care environment.).

 Formal Training: Management skills with experience in planning, organizing, implementing, facilitating, interviewing, counseling, and verbal and written communications.  

Licensure, Certification, Registration: Certified Executive Housekeeper preferred. Valid Class C driver's license.

Work Experience: A minimum of 5 years of supervisory experience in healthcare housekeeping or related industry required. 7 years of experience in Director or manager level experience particularly for management of staff preferred.

Computer Skills: Intermediate computer literacy with the capability to effectively use Microsoft computer software, including Outlook, Word, Excel, and PowerPoint.