Director, Global Instructor Operations

ABOUT THE ROLE  

The Director, Global Instructor Operations leads the operational infrastructure and business affairs function supporting Peloton's global Instructor organization throughout the instructor lifecycle. Working closely with the SVP, Global Content & Instructor Strategy and the Directors of Instructor Strategy globally, this role establishes the operating model, processes, and standards that enable a seamless, scalable, and high-impact Instructor experience.

As the Business Affairs lead for the Instructor organization, the Director serves as the strategic partner for instructor agreements, negotiations, business governance, and operational planning. In partnership with Legal, People, Finance, and cross-functional stakeholders, this role provides guidance on instructor contracts, outside business activities, commercial partnerships, and complex talent matters.

The Director leads the Instructor Operations team, ensuring clear ownership, effective execution, and scalable processes across the global Instructor Strategy organization.

YOUR DAILY IMPACT AT PELOTON

• Serve as the Business Affairs lead for the Global Instructor organization and strategic partner to the SVP, Global Content & Instructor Strategy


• Lead instructor contract negotiations for new instructors in partnership with Legal and the SVP, Global Content & Instructor Strategy


• Oversee the lifecycle of instructor agreements, including renewals, amendments, documentation, and governance


• Provide strategic guidance on contractual commitments, outside business activities, brand partnerships, and commercial opportunities


• Partner with Legal, People, Finance, and other stakeholders on complex or sensitive instructor matters


• Develop annual contract renewal recommendations and support long-term instructor planning


• Shape and maintain the operating model for Global Instructor Operations in collaboration with cross-functional partners, establishing documented processes, standards, workflows, and escalation paths that support the Instructor team and overall Instructor Strategy group


• Oversee Instructor communications


• Ensure the Integrations Lead, Manager, and Coordinator team effectively execute day-to-day instructor operations, including communications, talent support, resources, and operational workflows


• Identify operational gaps and opportunities to improve efficiency, communication, and the instructor experience with the team


• Provide strategic oversight of major instructor initiatives and tentpole programs


• Serve as the escalation point for complex or high-impact instructor operational matters


• Lead and develop the Global Instructor Strategy Operations team as an operational center of excellence


• Own the operational budget for the Instructor Operations group consistently reviewing and balancing for the Instructor group and the business


• Oversee operational vendors, external partners, and resource requirements

YOU BRING TO PELOTON

• 10+ years of progressive leadership experience in complex talent management, business affairs, live production, or operational environments


• Demonstrated experience managing complex talent relationships or executive-level stakeholders (e.g., in entertainment, sports, agency, hospitality, or high-growth consumer brand environments)


• Strong experience building scalable processes, operating models, and systems


• Exceptional judgment and discretion when working with high-profile talent and sensitive business matters


• Strong organizational, communication, strategic planning, and project management skills


• Experience managing budgets, vendors, resources, and competing priorities


• Strong analytical skills and experience using operational reporting to inform business decisions


• Ability to build trusted relationships across all levels of an organization, including executive stakeholders


• Proficiency with Google Workspace and project management tools


• Ability to travel occasionally (estimated 10–15%) and work during key live events or productions (with advance notice and schedule flexibility)

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