Director, Global Omnichannel Operations

Lead and develop a team of omnichannel operations leaders responsible for campaign orchestration, readiness, and execution quality. Provide direct leadership and direction to the International Omnichannel Operations lead, ensuring alignment between U.S. and non-U.S. execution models. Establish clear roles, responsibilities, and escalation paths across omnichannel operations teams. Bachelor's degree in a relevant field; advanced degree preferred. 10+ years of experience in omnichannel or marketing operations, including leadership of cross-channel execution in regulated environments. Proven experience building and scaling operating models, playbooks, and readiness frameworks for complex campaigns. Strong understanding of CRM, CDP, CMS, and DAM ecosystems and how they work together in execution. Demonstrated ability to operationalize privacy, consent, and accessibility requirements within campaign workflows. Strong familiarity with SDLC, release planning, and incident management. Experience managing agencies and vendors through clear performance metrics and SLAs. Knowledge of U.S. and global privacy standards, including HIPAA and GDPR. Strong people-leadership, organizational, and stakeholder-management skills in matrixed environments. Coordinate UAT, QA, and go-live activities across internal teams and agency partners. Embed privacy, consent, accessibility, and regulatory requirements into execution workflows. Partner with CXI Content Enablement and Customer Engagement Platform leads to enforce publishing, configuration, and data standards. Maintain incident logs, root-cause analysis, and corrective-action plans for execution or system issues.